App Profile: Morgan Properties Resident App

Cjgrochowski

Rating: 5/5

This app allows me to put in service requests with ease. Everything is sorted well and checking the status of these requests is also a breeze. I can view up to date information about my financial status and the portal allows easy navigation to different BILT reward options. I am able to sign lease documents and view my current paperwork. The community tab allows me to see ongoing and upcoming events and notifications. Everything loads fine and I have not noticed any small glitches making things difficult. Easy 5/5!

pantsusedforyoga

Rating: 1/5

Nothing but issues with my appliances. They are either rusted, painted over or just not working. My fridge just stopped working, called maintenance and they hung up on me. There’s mold growing on my windows and mold in my vents that has been on a maintenance ticket for weeks and nothing has been done. I have a child with asthma and we are constantly coughing and I think it’s from the moldy vents and windows. There’s probably mold in the walls. Maintenance hasn’t even looked at it but yelled at me over the phone and said it was soot and they see it all the time. I’m guessing all of the units are mold ridden and they know it but try to make tenants think they are overreacting. Made an appointment with leasing to look at another unit to get out of the mold and noisy neighbors (literally up all night fighting and pounding on the walls) and was ghosted by leasing. I took off work to make it to the appoint and there is always an emergency or some reason why things don’t get done or people don’t follow through. No one followed up with me to reschedule. If you do actually manage to get a hold of someone, they will make promises they won’t keep.

The True Redd

Rating: 2/5

Ran into an issue where I was unable to be outside of the full website that I needed to sign a document. However, the document was in the app but because the notification came from a local source, it did not show a request or draw my eye to the menu that this was pending. Needs to be the option for local sites to send push notifications to this app for residents. I know from my experience I’ve been working for Odoo that modification may be easy, but they are possible. You have to be very vigilant of your emails to get these issues resolved. I’m also not thrilled, but there is a one time password and it can’t use a normal log in like many other apps but I understand that’s a limitation of the main program.