App Profile: Amenify Resident

David Finley

Rating: 4/5

I have tried to use the Amenify app ever since it began to be offered at my apartment complex. Every single time I’ve tried to use it something has gone wrong. However, the customer service has generally been good and I have received credits for my trouble. Yesterday the driver did arrive after calling me to make sure he had the right place, which I appreciated. While my food was delicious, I had a mistake on the order and I was given a refund promptly. Tomorrow I have a handyman appointment lined up and I’m looking forward to it. It seems like a good deal as I was given $50 in credit credits toward it. I have noticed inconsistencies in the offerings as in that adversity of stores and restaurants, and even the menus will change and not be the same. If the bugs can be worked out, this could be a great app. Right now it’s decent.

Jesag

Rating: 1/5

Absolutely the scammiest system I’ve interacted with in a while. Signed up for just two cleanings to try out the service; they processed my signup as an ongoing subscription (with no notice). I accepted that, went through another two auto-scheduled cleanings since I’d already been forced to pay for them (for the first, Amenify switched my scheduled cleaner four times the day of the appointment, making me amend my apartment entry list for every switch; for the second, the cleaner showed up without supplies, saying it was her first job and the lead/trainer she was supposed to be paired with had no-showed). I went to cancel. You have to talk to a live person to do that; the company doesn’t take no for an answer so you have to battle for it; they try to pass you off to another “cancellation team” that “takes 24-48 hours to process your request,” and THEN they charge you a cancellation fee (5% off your “original subscription amount”!) for no discernible reason. Will be reporting to whatever consumer bureaus I can find, with detailed documentation. Update: Amenify, the reason you “can’t find my account” is because I had to delete it entirely in order to remove my credit card information and stop you from charging me. There is no way in the app to delete a default payment method once added.

ABE5321

Rating: 1/5

I downloaded this app because I saw they were partnered with my building and I would get a $50 monthly credit. I booked a cleaning service (which doesn’t even let you pick a time slot, only a 4-hour window, which they say they can’t even guarantee). The woman arrived with her husband (which was not previously disclosed), and they both came into my apartment wearing their sneakers from outside. They did not use booties or anything to cover their feet and walked right onto my carpet with their dirty shoes. They started in my bathroom, and I watched her use a toilet brush that she brought to clean the inside AND outside of my toilet. She dunked the brush into the water and used it to scrub all around the outside of the toilet and seat. Not only that, but once the toilet was thoroughly soaking wet, she used a paper towel to dry it, and then used that same paper towel that was covered in toilet water to WIPE MY BATHROOM SINK. This was only the beginning, and trust me when I say it got worse from there. I had to reclean my entire apartment after they left. Do not trust Amenify. They just hire random people with no guaranteed training to do rushed, unsanitary work. And they don’t let you cancel appointments and ask you to tip in advance. All of these should’ve been red flags before I started this whole mess.