App Profile: One Tap Away

Otcjingling

Rating: 5/5

The system is the easiest system. I’ve used anywhere when having to use a laundromat to wash clothes when first downloading the app I thought it was gonna be extremely confusing but as long as you have a card attached to your account and a camera on your phone, it literally takes seconds to start your laundry and pay for it

Sunshine Crown

Rating: 1/5

My building was forced to switch to this app by CSC with no notice. With the old app, regardless of where I was, I was able to see which washers and dryers were available in my laundry room and how much time was left on any machines that were in use. Now this information is only available when your phone connects via Bluetooth to the machines while you’re standing in the laundry room. This completely defeats the purpose of having this information on the app when I can just look at the machines with my eyes. This is such a downgrade! This technology has been around for decades but somehow this “new and improved” app doesn’t have this relative basic function. Do better. Edit: You say you’ve added the ability to see which machines are available, but this is still worse than the previous app. All I can see is the quantity of machines but I can’t see which ones (some machines are better or bigger than others) or how much time is left. There have also been times when I’ve been standing in the laundry room and looked at the machines available count that this app provides and it’s wrong! I don’t know how or why you take a perfectly functioning app and make it so much worse. This app is so objectively bad that I will be encouraging my condo board to contract with a new laundry service provider once our contract ends.

angngarr

Rating: 1/5

Wish they would have kept the old apps for CSC. This one doesn’t let you see if machines are available until you are right in the room. So stupid. The old one used to let you see if machines were available so you knew if you had a chance of getting a machine or if it was a good time to do laundry. Always an issue to try to add more time to a dryer and the minimum you can put on your account is $10 which is hard for those of us who live paycheck to paycheck. Maybe we only need another load to dry. Also the time is always off on the app. Everyone I know has had issues with this app. Please improve it or go back to the old one. Oh and don’t tell me to use the machine to use the debit card if I want to use less money as you rip people off by charging 25 cents “convenience fee” each time you run a card. Also 25 cents for FIVE MINUTES to extend drying time is crazy.