Morgan Group

Hello! As a 6-year continuously well-standing resident, the app kicked me out months ago and says that I don’t even exist as a resident. I’ve emailed with the local management team several times, they usually tried to suggest that I remove and re-download the app, try to create a new account, or use the “forgot password” feature. Finally, after several emails, I learned that the app removing users and claiming they don’t exist is a “global app issue”. I’ve continued emailing with my local management team for resolutions but they continue to claim that an interim resolve is in the works. It’s been months, though? They can’t even pinpoint how many global users this has impacted. I can’t login to the app, so I’ve lost the following features: 1. Send images and submit maintenance requests digitally 2. Input vehicle information digitally 3. Receive notice via email or the app on important community updates or notices

With earlier versions of the app, there were no notifications for the bulletin board but at least there were notifications for messages from the property management. After the app redesign, I don’t get any notifications at all (I’ve checked my phone settings and the app settings). The only way to know that the management has sent a message is to open the app. I’ve tried changing from push notifications to email and text notifications but nothing works. I’ve submitted a ticket from inside the app, but no response. It’s unacceptable to have push notifications not working when this is the only way to receive important notices from the property management.

I’ve lived here in two different units for 5 months now, and the office staff and maintenance staff are outstanding! The grounds are beautifully kept up, and the amenities (alarm system, garages, included washer/dryer, pool, gym, locker system for packages, etc.) are WORTH it! Great location, too right on I-10 and next to Garth Rd. Like I said...love this place! Even hoping to get a roommate and move in to a 2 or 3 bedroom!