VineBrook Homes Resident

Making a transition to this from previous portal to pay our rent was a nightmare and it cause us to pay a late fee because it take days fir bank verification 3-5 and than it wasn’t verified… so we ended up having to pay with debit card in which they charged us 4.95 to do on top of late fees

The leasing agent lost part of my deposit and I was required to pay it back instead of the company taking care of it. So for months I had to go through getting eviction notices because of something their agent let happen. Don’t get me wrong, they did work with me on getting it paid off but the fact is that, I shouldn’t have had to. And also if you want to talk to someone, you can only do it by email cause they number they have is an answering service and you get mixed messages from them. I have had people transfer me to the collections stand others tell me that they can’t do that. Which was very weird. I can say that when my lease is up, I probably won’t use this company again. The house I am renting is cool but it’s the service for me.

I moved into a more expensive property because three days before I moved states they said they couldn’t offer me that property due to inspection. They just wanted me to pay for a more expensive property. The maintenance function on the app is trash . They will attempt to charge you $75 every time you put in a request, regardless of it being the landlords obligation. Want your money back? You’ll have to call personally and send consistent emails and they still might try not to send you a refund. The electrical shorted and broke my gaming pc. The customer service person kept repeating the trash recommendations of re maintenance man they sent. After much harassment the Augusta supervisor sends a real election who finds a leak in the roof that caused the shortage. When circling back with customer service she said she’d give me a curtsey refund. Thanks for the curtesy of a broken $1000 computer. Thanks for the curtesy of having to take my lunch everyday for weeks to harass customer support over maintenance and refund. They only moved when I quoted the tenant landlord handbook for my state. If you haven’t signed a lease, steer clear.