App Profile: OTC-Anywhere

Michigan member

Rating: 1/5

I have been trying since January 1 and have spent so much time putting in all the information, security questions etc. etc. At the end of all that it tells me either invalid name - invalid member ID - invalid password, even tho each was correct. So I tried the chat and wasted even more time there. After asking Qs for help and being “transferred to a different customer rep” I then received a message back that my “chat window was terminated, something went wrong, try again later!!!” REALLY!!???😡 If it doesn’t work why don’t they do the honorable thing and just tell us that upfront so we’re not wasting all this time in multiple attempts. I even called and talked to a customer rep on the phone who was very nice but had no idea how to help solve this… Another waste of time.

Ms. lovely24

Rating: 1/5

This is the worst app I ever had for my OTC. I do not understand why health first switched the app that they used prior to this one or before this one whatever the point that I’m making here today is I cannot login I can login it’s just you can’t see nothing. You can’t order anything when you click on something you don’t see anything else, this is a waste of time and I wish first would switch to a different kind of product that we can use one that preferably let you login and order stuff and see everything but I guess gotta wait until the year to get another one. don’t waste your time.

VOLW

Rating: 1/5

My Blue Cross Medicare insurance offers over the counter supplies through this app. It is by far the most frustrating app I have ever used. No way to search for specific products. If you look at one product in a category, you cannot easily return to compare it to another. You must go back to the beginning and start over. And the items are priced way above what I can purchase in stores. I feel like I am not only wasting my time; but their money.