App Profile: Excellus BCBS

CollegeMom1234

Rating: 5/5

I can see my member card, check my deductible and see latest claims. It does what I need it to do.

Rox63479

Rating: 1/5

Both the Excellus app and website are pretty bad. The app provides so little functionality. Every time I send a support ticket in about a problem with the app or web site I’m told it’s a known issue. I probably have at least 6 known issues and there doesn’t appear to be any interest by Excellus to fix them. Now, I can’t even log into the app any more. It says my plan is incompatible with the mobile app. I sent in a support ticket on the web site. Guess what the response is - it’s a known issue. Excellus is pretty much one of the few providers in this area so I guess they can choose to provide poor service.

Brian13126

Rating: 2/5

Half the time you can’t sign in. I have had to change my password 3 times and I’ve had the account 4 days. Face ID works when it wants to. Majority of the time it acknowledges the Face ID but doesn’t log you in. Other times it does. If you’re lucky to sign in you can see how much you have left on your deductible, view ID cards and review recent claims.