App Profile: OTC Health Solutions

Pag2204

Rating: 1/5

We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

Dm1429

Rating: 3/5

The app was easy to use, however each time you added something to the cart and wanted to continue shopping, you had to start over from the beginning. This is a lot of unnecessary scrolling and it is more time consuming than it needs to be. There is also no great organization in how the items appear. Like items should be grouped together so there are not constant repetitions. It also makes it difficult to choose products because there are more than one option, but they are not near each other, so it’s more thinking as to what would be the best item to choose. It would also be helpful to have the pages to advance to the next at the top as well as the bottom with pages greater than 5, because it would make it easier to advance to the next page if the end is 10 versus 5. I didn’t get through all the pages before the allotment was used up. Although, It’s a great service. Thank you! I subsequently received the OTC item Catalog, and found it much easier to search items, once I knew how they were classified. It is a great benefit and greatly appreciated. Thank you!

frani53

Rating: 5/5

However, it would be nicer if the Insurance Company went back to allowing our monthly money to accumulate each month instead of dropping off the system. Prior our monthly funds would accumulate AND, as long as our funds were spent before the end of each year, we didn’t lose any of our money. Now however, each month, if not used, POOF - our monthly funds are gone forever! (Not a good thing in my opinion, especially in our current economy when money is very tight for most of us older folks)… Thanks for listening.