Hatch Sleep

I have the first gen Hatch and have had a very positive experience with it. However we bought a second gen Hatch for our second child, and it’s been consistently unreliable. Although I have set and reset a schedule for the week, it shuts off every day. The only way to restart the schedule is to unplug the machine and manually restart the schedule. It’s so frustrating. What’s going on Hatch? I see all the other reviews here and on Reddit. I know my experience isn’t isolated. Unfortunately unless the second gen gets fixed ASAP, I strongly advise against purchasing this product. At this point we will probably just use our portable sound machine in place of the second gen. Also the second gen app interface is AWFUL. First gen had a great user interface, very easy. Now it’s difficult to navigate. Why Hatch? Why?? UPDATE: the issue still hasn’t resolved but Hatch customer service has been extra responsive, which I appreciate very much. We are on our way - hopefully - to getting our issue resolved. UPDATE 2: received the new Hatch second gen sent and shipped for free by Hatch customer service, and IT WORKS! None of the shutoff issues experienced before with our first second gen. Very grateful to the Hatch team for following up with me to make sure the issue was remedied.

I really like the concept of this app and you can tell they are really trying to do something cool here, but—man—I could really use a better way to search and organize my favorite sounds. Let me make a saved favorites list. Let me sort it by function. Let me make my own shuffle playlist, like come on. Let me at least see all of the available sounds in one place because the way it’s sorted currently, there are some I can see in the list of a shuffle but I can’t select the sound on its own. The search function is useless unless you know exactly the title you are looking for. The categories are cute but functionally messy. For how much customization they try to provide you, they also hinder you with frustrating limitations. Also, there is a much more diversity in the unwind routine sounds/options than there are in alarms which is also a little annoying because alarms are pretty much the main reason you want an alarm clock. The wind down routines are very cool in concept but more often than not, they are wasted because in order to take advantage of them, you have to already be good about keeping a bedtime routine. But they are there to help you build a bedtime routine so it kind of defeats its own purpose? I would honestly love this clock if they fixed even half of these things with its app. The look, sound, light, and physical clock functions are so nice, but the app is just lacking in functionality despite its many features.

Update: I wanted to update that I am again loving the app again. They now have an auto connect option that lets you default to the device you last connected to and bypasses the irritating additional screen a previous update added. I very much appreciate them addressing this issue. As my kiddo is getting older I’ve started using some of the ok to wake features and those are working great. I like how I can have multiple programs and try and nudge an extra 15 minutes of sleep out of her on the weekends. It doesn’t always work but that’s the kid not the device. After the recent update you now have to start at the “looking for devices” screen every time. I was already lukewarm on the device because it takes a bit to connect EVERY SINGLE TIME even if you just used the app a moment ago and accidentally closed it, but ultimately liked it for the range of sounds and my plan to use it as an “okay to wake” clock in the future. Their new + model is supposed to fix connection issue but that doesn’t help those of us with an existing model. Now their new update makes the user experience worse for existing customers. In the middle of the night, when you’re sleep deprived, now you have to take longer and click through an additional screen to access the app. I can’t recommend this to anybody if they don’t care about the user experience for existing customer.