Subway®

I use the app to order my Subway sandwich. When I arrived, there was only one person at the counter working. He asked me if I had a online order and I said yes. He said I apologize, but I am behind three phone orders and then I have this customer.. I asked him if he had any more coworkers and he kinda nodded to the back and said yes. At that point, the lady came out and she had a very and looked at me and got my phone order and took out the bread and started smashing down the bread. I asked smash down my bread. She looked at me and walked out. She walked out on the coworker. And he was the only one there. He became frustrated and was mad because she had not been helping him all day. Evan was very professional and calm and apologize to everybody in the restaurant. At this point, there was five people waiting for their sandwich and two other people that was waiting for their online order. He was very frustrated, but was able to get my order made. And started on the next one. He was very calm, but you could tell he and said that he has had problems with her all day. I did not get her name, but she was very unprofessional and she walked out on this young man. Which was uncalled for I was not ugly. I just asked her not to smash my bread.

I’ve been going to the Subway and White City for probably about 3-4 years now. I have seen some of the hardest working employees there. I would hire them in a matter of seconds. If you want a good sandwich, those employees will make you a good sandwich. They’re polite. They’re responsive and they’re fast. Only problem is whoever the manager is is the worst I’ve seen. I’ve heard her cussing out employees on the telephone when they’ve called to ask for help. Those employees are left one there at a time during a dinner hour which is plain stupid for business. So I don’t know what you’re stupid. The person that owns the store for having them stupid manager first is the manager just stupid but the White City Subway the only reason that it thrives is because of the employees the manager is rude to customers employees. The manager needs to be removed. There’s been some excellent candidates for manager that comes through there. Andrea was there for a long time. I believe she might’ve been the manager. Job we’ve had Ivy who would’ve done a great job as manager 21 year-old person smile on her face roughest day in the world as she was still smiling. But we’re losing her too. She’s going to Medford store the same as Andrea whoever owns the shop or store whatever you wanna call it. You need to unload that manager if you want that thing to fly otherwise it’s gonna be the biggest sink hole in White City.

I got a text from Subway promoting their ‘new’ app. I go to Subway often, so I came here to get it - then I read the reviews and almost didn’t install it. Morbid curiosity and a desire to see ‘how bad it could be’ made me download it and set up an account. There were some glitches setting up the account - my cursor didn’t seem to want to go to the next field on the MasterPass setup, but I eventually succeeded. One star off for that because it wasn’t clear if it was an issue with Subway, MasterPass or Verified by Visa (or the interface between). After that... it worked fine. The user interface wasn’t immediately intuitive until I realized they were sort of replicating the interaction between the customer and the ‘sandwich artist’ going down the line in the store - which probably works well from the perspective of the people receiving the orders and making the sandwiches. And it worked fine for me once I figured out the metaphor. I was able to order my sandwich on the bread I wanted, with the cheese I wanted. I was able to delete the lettuce and add spinach and banana peppers. Placing the order and paying were seamless, something I was concerned about because of the setup clunkiness. When I went to pick up my order it was ready and correct. That pretty much covers what I want from this app. I haven’t tried the favorites function yet or tried ordering from a different Subway. Maybe those will present some challenges; time will tell. But from what I’ve seen so far- I’m quite satisfied.