SONIC Drive-In - Order Online

The issue I am having lately is that when I try to order at a Sonic other than the one I normally order from, the location will change back to the one I normally use. The first time I didn’t notice it had changed until I was 27 miles from the one I normally use and already at the location I had changed to. Another issue is the stall number changing after being typed in. This has happened 3 separate times and I would have to either call or press the red button to have them bring my order to the correct stall. There needs to be an option to directly contact a manager. At my normal location, one of the employees has parked more than once either completely blocking the main entrance or where people have trouble getting around the car. This has happened several times and the last time they even had the ‘open’ light turned off, but someone answered when I had to call and cancel my order because the driveway was blocked by this same car. She hung up before I could ask for a refund or manager and when I tried to call back the call wouldn’t go through. I will no longer use that location.

They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.

This app has some horrible bugs in it. I like the convenience of it WHEN IT WORKS! Half the time I can’t even order anything because it does “can’t order at this time” pop up screen and that’s 9/10 of the time I try to use it. I may go 2 weeks or longer before I am able to use it once and then it starts doing the can’t order thing again. I’ve called the customer support 3 times and they would always tell me they would call me back but then I would get no call back and no fixes. I also hate the fact that you can’t tip the waitress. We should be able to put in a waitress name at pickup with a tip amount so they get tipped. I used to work for sonic in highschool and that was what I lived off of because you don’t get paid very well paycheck wise. Your tips are what make your living and it isn’t fair to your employees to keep them from tips when it could be added in. I’m sure there is a smart wiz of a man or woman that could figure out how to include that in the app. I also would like to be able to pay directly from my debit card instead of my money being held hostage on the gift card that I can’t use but on the app. It would be nice to be able to use the electronic gift card at the sonic in person when the app is glitching and won’t let you use it. Otherwise it is really nice to use when in service and if you all could get the glitches completely fixed then I would give you a 5 star but until I can access the app whenever I want to order sonic then it’s going to be a 1!