Dairy Queen® Food & Treats

At first I thought the app was great I was able to order food before work for breakfast and pick up without waiting. Only issue at first was with a “chicken and gravy biscuit” I don’t like gravy so I prefer just a chicken strip biscuit. Well when you select the biscuit it give you the “add/remove” option. Well that’s all great amd al except you can’t remove the gravy. You can’t remove anything you can only add things to it. Then a few weeks ago they changed the whole layout of the app. It takes more reward points to claim some of the same items for example you could get a 4 piece chicken basket for 500 points now it’s 600 or 750 if I remember correctly and also raised the price on some items (particularly the bacon biscuit twin pack which I started getting every morning and have been daily for well over a year now. That’s fine whatever but this morning get in my truck to go to work I get on the app go to the “recent orders” I choose my biscuit twin pack. Lets me put it in the bag but when I go to pay and confirm for pickup it keeps saying unavailable. I go back and go to the menu click on food and look well now you can’t order just a bacon egg and cheese, chicken biscuit, ect. All you can order is a biscuit sandwich combo. I don’t want a combo. I want just a bacon biscuit I don’t want the bacon biscuits along with a drink and hash brown. So what used to cost a little over $4 tax and all now cost over $6 before tax. So needless to say lost my business.

The people here are very rude. I placed a mobile order and it was pouring rain. The young girl at the drive-through told me that I needed to circle back around because my order had not pulled up yet. I circled back around the drive-through and when I pulled up, she said I told you you needed to come inside to pick up your order. She was very rude and again it was pouring rain and I had my newborn son in the back seat and explain to her that I was coming through the drive-through for that purpose so that I did not have to get him out in the rain. She said well the next time you need to make sure that you listen to my instructions and you need to figure out how to order appropriately in the app and do a drive-through order instead of a pick up inside order, this is the second time I have dealt with someone being rude at this location. Previously, they had forgot to make my order and I was sitting in the drive-through for nearly 10 minutes and had to blow my horn to get someone to come back to the window and told them that they were missing half of my order. Clearly, they need to get their stuff together and be more careful about who they hire or get a new manager that is going to take care of this and not allow their staff to be rude to their customers. I will not be back to this location in Athens, Tennessee again. I will go to the dairy barn or the grocery store before I ever step foot back on this property.

We have been buying $50 Dairy Queen gift cards at Giant Eagle for many years. That not only gets us the delicious Dairy Queen treats that everyone in our family loves, but a few cents from Giant Eagle for gas purchases. However when I ordered through my app it would only take a credit card, not a gift card. I was not happy about that. I think the app needs a section where you can communicate what you have to say, not just choose the option that Dairy Queen gives you. My example is we always get a peanut butter parfait with chocolate ice cream. In spite of ordering that on the phone last time, we got the standard parfait with vanilla ice cream. Since my fiancé has been getting these for several years, he didn’t take the time to look at his order until he got home. He was extremely disappointed, and I felt that we should’ve had a way to avoid that. We absolutely love your treats, and the app was a fantastic idea, but we hope you’re going to iron some of the wrinkles out! Thank you.