LongHorn Steakhouse®

The food and the service was excellent . I enjoyed my fruit salad and the rib eye. The waitress Jada was very professional, well mannered, efficient, and I will ask for her when I come back. I tipped her for her service. I will be back because my nephew and I have lunch here. I love the atmosphere. My favorite place is at the bar. Due to the Delta Variance I sat in a booth.! I do not think the resturant owner has the right to keep .68 in change from my money ;!without asking me because they do not have change. I gave them the .32 and they refunded me my 1.00 back. If you keep .68 from every customer you serve that day you have unlawfully taken money that does not belong to you without consent. This is not ethical when you do not notify the customer in ADVANCE, in writing, or by word of mouth. I gave Jada her tip because when I expressed my concern she wanted to give me a dollar from her tip money. That really gave me an anger rush. She is doing the work and willing to give me money out of her pocket. She works for her tips and she is fast, efficient, polite, pays attention to details and checks her tables frequently. Please practice better ethics and notify the customer if they use cash you will round it off to the nearest dollar. Then the customer has a choice of using cash or card. There is change at BOA. I get it all the time. Thanks for the lesson and I will only use my credit card in the future.

My husband and I celebrated our 27th wedding anniversary at Longhorn Steakhouse in Dover Delaware (store number 5549) while visiting from out of town. Our service, food, an entire experience at this restaurant was absolutely wonderful! We had the best server Richie and his name exhibited The richness and his character outstanding customer service skills and bubbly personality. He was so accommodating, and made sure our table and all of the tables he served around us had what they needed. We ordered a variety of foods from appetizers (wings and fried shrimp) porterhouse steak and steak & grilled shrimp, veggies, potatoes, salads and all was hot, flavorful, juicy, and absolutely delicious! We’ve eaten high-end at 2 and 3 times the amount from the east cost (Capital Grill in Wash DC to the West Coast Wolf Gang Puck in Los Angeles) and the food here at Longhorn was just as good!!! The manager Stephen was wonderful also and stopped by during our dining experience (great leadership… I’m a retired manager from federal government so I recognize excellence in service and management). Thanks again for everything! Kudos to all. The host staff were also very friendly from the time we checked in at the front. By the way, this was the return of our first in-person dining experience in more than a year and a half since March 2020 and the spread of COVID. Prior to that we were used to dining out regularly. Therefore, we were soooo pleased to have enjoyed a big anniversary milestone here at Longhorn in Dover Delaware. Thank God for all blessings great and small!

When the Longhorn app was first introduced, I used it to try to pay for my check. Input all the information, and submitted payment, and even got a confirmation number, but server could not verify that payment was made. He got the manager involved, who even called their tech support, and could not figure it out. After a half hour of waiting, I also verified that the payment had not been charged to my card, so I paid again with a physical card. Now, many months later, I figured I would try it again. This time, I even tried to pre-populate my payment information, and the app fails to verify my card info, and also tells me that the logged in person doesn’t match the card info (which I had sent even tried to enter yet!). When that failed again for a second time, I decided to try to fill out the rest of my preferences. I went into settings, and tried to turn on FaceID, and the app instantly crashed! Tried a few more times, with the same result. Ok, giving up, but I should at least try to contact app support under the App Store, so selected the support link, and... it took me to a web page that would not load! Final last resort - leave this review... hopefully someone gets the hint!