Red Lobster Dining Rewards App

We went to Red Lobster last night and I signed up for their app because it said you would get 10% off your meal. Nope. I signed up and when the check came I still didn't have my 10% off coupon. I asked the waitress and she said "Oh, that's for your NEXT visit..." Why would they have you sign up for an app in the restaurant and then tell you that you can't use the 10% off until next time????? I don't know of any other restaurant that does this. Not one. The app is terrible as well. You have to sign in every single time as the app never remembers your sign in information. It only remembers your email and that's it. I probably won't be returning to this restaurant ever again because of their "Come NEXT time and use the 10% off coupon" policy. This is just a shady business practice to get you to keep returning. I will be deleting the app since I won't be returning to Red Lobster ever again. I even checked my app, which I never downloaded before last night, and my 10% off coupon is not even there! Service was subpar as well. We were missing meals, sauces, they took forever to come check on us, it was just an all around horrible visit. For a restaurant with such high prices, you would think they would hire better employees. I guess if you have a pulse then you have a job at Red Lobster. No experience or speedy service necessary. So, if you sign up for the app, beware, they only get you to do that and they will never honor their own policies. Worst restaurant experience ever.

Never had a problem until the recent crab fest promotion. I was in my local Red Lobster on Saturday, July 6, and when I tried to login, I was jerked around and take it in circles! Ultimately ended up getting locked out of my account! By the way, my server in the restaurant that day said that the same issue has happened to other customers since this crab fest started. I reached out to Red Lobster Customer relations who gave me instructions to uninstall and reinstall the app (yada, yada, yada) and then request the link to reset my password which I did. STILL GOT JERKED AROUND IN CIRCLES! I still cannot access my account if my life depended on it! At this point, I am totally convinced I could walk into Fort Knox wearing a clown suit easier! Whoever designed their app was apparently having a hold my crack pipe and beer moment when doing so! I have been a loyal Red Lobster Customer for over 30 years, soon to be ex-customer! I reached out to the customer relations team for what it’s worth once again to explain the situation and told them if someone doesn’t contact me, I’m going to spread the word all over social media regarding my experience, and go up to their CEO! I’ve had enough! Respect is earned, it’s not given! And at this point, I have lost all respect for Red Lobster! And judging by some of the other reviews, it looks like I’m not the only one who has been jerked around and taken in circles. BEYOND DISGUSTED NOW!!!😡😡😡😡

Our food was delicious but the service could have been a lot better. We arrived at 5:45 on Monday April 25th to our local Red Lobster and we were seated immediately and our server approached us rather quickly. From then on is when the problems started. We asked for a second round of biscuits because we ordered at 5:55 and by 6:20 we were still waiting for salads. We finally got extra biscuits but was made to feel like it was against the law to give us more. We even offered to pay for them. When salads finally came out at 6:30 our meals came out 5 minutes after that. We were celebrating my father’s 87th birthday and by the time we finished eating we ended up taking his cake home because he was tired and wears out rather quickly. I will go back because I love Red Lobster and hopefully I’ll have a much better experience next time. Lobster Lover, Kat