Captain D's

Every time I purchase from this Captain D’s in particular the wait time is ridiculously long, but the food is really good and the service is good. Another thing I really hate about it is the air-conditioning unit in the restaurant is usually broken down and customers we do not appreciate having to sweat while waiting for your food. Also, I feel bad that the employees are sweating like crazy to where they look like they are going to pass out. Also, they are sweating like crazy and wiping their forehead and then touching your bags of food and all the other items I think that’s really gross. You need to keep a fixed air conditioner there for employees and customers thank you.

My whole family loves the food at Captain D’s, but the app is in serious need of an update/overhaul. It is easy enough to navigate, but it will not allow you to use your rewards. It shows a list of rewards items that you’ve accumulated, but it will not even allow you to complete your order (checkout). Only once you remove that one free item, there are no issues whatsoever with completing the order. We’ve tried going on to the website and it works fine there - you are able to claim rewards - but it’s not always convenient… and it kinda defeats the purpose of even having the app. Yet, of course, going online, they always have that place trying to promote getting the app. Why promote it if they make zero improvements on its upkeep?

Super happy I can get Lobster rolls anytime I want and not rely on a specific food truck that comes around every couple of months. I have come across a couple of downsides though. 1) Y’all truly need to roll out more locations, specifically Fort Worth area for different methods of curbside, pickup, delivery. 2) Forcing users to choose a location first before being able to view the menu is not a good user experience nor a good use of accessibility and usability. 3) Your actual website does not show more than one location when choosing: pickup, curbside or delivery , like it shows on your app. 4) Speaking of app, those on the go using the app, need and must have a seamless streamlined experience to view the menu regardless of location, decide if they want to order and then let them see if there is a location near them. 5) Your responsive design for Tablet devices on the app, is not designed for tablet design. I see it as Mobile first responsive design. Your web developer should really fix these and test. I know this from experience as a Web Developer and now UX Designer. Trust me, you take these recommendations seriously, you will draw in more traffic.