App Profile: Captain D's

Ttitoptl

Rating: 5/5

Don’t usually write reviews but I’ve had untold issues with McDonald’s,Taco bell and Wendy’s apps but this one works well and hasn’t been available nearly as long as the others mentioned. I was impressed with receiving a reward with my very first order using the app as well! A+

femaleDrummerinband

Rating: 3/5

Super happy I can get Lobster rolls anytime I want and not rely on a specific food truck that comes around every couple of months. I have come across a couple of downsides though. 1) Y’all truly need to roll out more locations, specifically Fort Worth area for different methods of curbside, pickup, delivery. 2) Forcing users to choose a location first before being able to view the menu is not a good user experience nor a good use of accessibility and usability. 3) Your actual website does not show more than one location when choosing: pickup, curbside or delivery , like it shows on your app. 4) Speaking of app, those on the go using the app, need and must have a seamless streamlined experience to view the menu regardless of location, decide if they want to order and then let them see if there is a location near them. 5) Your responsive design for Tablet devices on the app, is not designed for tablet design. I see it as Mobile first responsive design. Your web developer should really fix these and test. I know this from experience as a Web Developer and now UX Designer. Trust me, you take these recommendations seriously, you will draw in more traffic.

I<3pumpkins

Rating: 1/5

Just downloaded the app and wow. What year is this? You can’t simply delete an item from the cart? Or at the very least change the quantity to zero to remove it? Come on. It’s not hard. You already took the coupons away. Then the $5.99 fish meal is no longer available. Also seems like chicken is being pushed more than fish. We have more than enough chicken places around, and this would not be my choice for chicken. To add insult to injury, your app is trash. The least you could do is hire someone who makes you want to use the app instead of getting frustrated and not even wanting to eat here now. Make a better app. Bring back coupons. Push fish over chicken. Wouldn’t hurt to have larger pieces of fish. I know they used to be bigger than jumbo fish sticks. I have photos from a much better time for captain ds. Wonder how much longer they will even be around.