National Pharmacies

Have been using this app for 3-4 months now. If I was to sum up my experience in one word it would be frustrating. There’s nothing intuitive about it. Every order placed through it results in downstream issues upon collection of prescriptions. Simple things like clicking to ‘call’ the pharmacy is not even active, rather the button is static text (ie: you need to copy the number and go paste it in your phone app to make the call - seriously how simple a feature is this to implement). Try find an order after you’ve placed it. All the best with that. Mine disappear. The app says I have 1 repeat left for a prescription, the pharmacy disputes this and says I have none. All in all this app looks like it’s 10 years old and delivers little if any value.

After not being able to access the app when my phone lost its facial recognition I was happy when it was updated so I was able to use a passcode. That hasn’t lasted very long however, I now can’t access the app at all apart from the front page with National Pharmacies on it. I have tried deleting the app and reinstalling, turning phone on and off, all to no avail. I was still able to access it on my iPad until today when a note came on the screen that I was not connected to the internet (I was) and when I tapped to clear the notice the home page disappeared and was left with National Pharmacies front page which eventually went blank!! No luck with deleting app etc.. This is very frustrating as I am now unable to order my medications online. Come on National Pharmacies get your act together.

I acknowledge that the developers accept responsibility for the previous app. I downloaded the new app. The app did not allow me to login using existing credentials. Using previously valid email address and password I was unable to login. The forgotten password process accepted my previously accepted email address and advised that an email message would be delivered and would provide details regarding access to the new app. Now, four hours later, it seems that nothing is going to happen. I have the overwhelming impression that this app is no better than the previous disaster. Why did I believe that this would be different