Hannaford Rx

This is the worst app I’ve ever used for a pharmacy or really in general. It shows every prescription but does not condense them. For example, it lists one of my medications at the same dose several times instead of condensing it to one field. This app is hard to view what I can refill and should give me the option to archive old prescriptions. It lists prescriptions that are ready to fill but also listed under the filled previously. I can’t tell which prescriptions are ready to be filled because of this. The app extremely confusing. The only reason I use this app is because Hannaford has the lowest prices. However, I’m considering moving back to CVS all because of my poor experience with this app even though I’ll have to pay more for my prescriptions. THIS APP IS THAT BAD. My family also uses the Hannaford Pharmacy app and I know they feel the same way. As someone with a certificate in UX design, I know there are ways to simplify this app. It is a nightmare to use and I’m considering leaving this pharmacy because of it. Edit: I’ve read a lot of reviews of this app and they mostly praise Hannaford’s customer service, which is phenomenal, but that has nothing to do with this horrible app.

Super user friendly. Easier than I expected. I work for a competitor as a pharmacy tech and our app is more evolved which I thought was better but it makes it a bit more challenging for older patients who are not used to cell phones. This one immediately and easily let me reorder my prescriptions. I didn’t have to register, sign in or link anything, it just knew who I was. My pharmacy is a lot faster by leaps and bounds- hardly any wait time, 10 minutes max for waiters- way bigger staff, extremely competent workers. . Hannaford takes 2 days by app. Our line gets 3 deep and a second ringer comes over, and a third if needed. Hannaford has hour wait times if I go in to shop and it’s not ready. I was thinking of switching to my place of work instead of Hannaford but my family has always worked at and shopped Hannaford so out of loyalty I stay.

First let me just say that Hannaford Pharmacy itself beats every other pharmacy in the area including Walgreens, CVS and Walmart, HANDS DOWN! This app however, is THE PITS! I am betting the only reason it’s got so many 5 star reviews is that most people using this app haven’t had much experience with a really decent pharmacy app before. This is the worst! Here’s a list of stuff readily available on all the other apps I’ve used that this app is sadly lacking: 1) NO ability to archive meds no longer needed. 2) Creating an account in the app does NOT create an account that can be accessed through a web page. (Utterly ridiculous!) 3) NO messaging the Pharmacist! There’s a link that says “messages” in settings, but YOU cannot create a message there!??🙄 4) NO support phone number, email address OR any way at all to contact any sort of tech support!!!!!!!! Add to all the shortcomings the fact that it’s just plain clunky and uses extremely outdated interfacing and this thing is a flat out loser of an app. It’s ONLY saving grace is that, after monkeying with its paper clip and duct tape approach to programming, you actually CAN get refills done in a timely manner along with setting up automatic refills (although the latter method is not well thought out). Thank GOD this pharmacy hasn’t caught on in this area yet so they actually answer the phone, otherwise dealing with them would be the nightmare every other pharmacy is now, which is the reason I’m dealing with Hannaford’s exclusively now, and the only reason I put up with this poorly designed app.