Klara – Patient communication

The developers are clearly thinking of the providers and not the patients experience while using this app. The multiple login authentication is incredibly frustrating. Particularly as other reviewers said because even when remember this device for 30 days is clicked the device is never remembered. This means if I’m in a back-and-forth conversation every time I look at a response I have to sign in all Over again and again and again and again . Video visits are nearly impossible to log into on the app. If I had any option at all, I would absolutely not use this. I pointed out these issues multiple times to customer service representatives at Clara and it still remains an issue. Clara clearly does not care about the user experience for patients. Probably because it doesn’t have to care. After all, I t’s the providers paying the bill. So eff the patients right? Terrible !

Went to appointment and was extremely pleased. I have always had excellent service with Dr Ahmar. She takes time with her patients and listens to their concern. Today was the first time I saw the P.A. And she gave excellent services . Unfortunately I has three things I had come up and needed to discuss and she listened and took care of each concern. I was very impressed with her kindness and professionalism as I always receive in that office. I felt very comfortable with her and look forward to seeing the PA or the Dr. thank you so much for the great services I received. I have been seeing Dr Ahmar for over 30 years and would recommend her and assistance in a heart beat…

I made a comment that I couldn’t get a call back when I left a message calling with a question or just trying to get some clarification. Usually I never got a call back! At least with Klara, I have gotten a response to my questions within a day. **The response time has changed this week. I am back to being frustrated with NO answers again! I called Friday with a problem about my pain medicines that needed a refill for the next month. For some unknown reason, my refills had been sent to a new and unknown pharmacy, even though my medical file listed my pharmacy as Walgreens in Collinsville. The new pharmacy was a small one, and didn’t have one of my medicines. They knew they could order the medicine, but there was a minimum order to deal with. Pharmacies must dispose of expired medicines, and loose money if this happens often. The owner of the pharmacy requested that I get my prescriptions at my regular pharmacy. Fine by me, since they were also more expensive. This problem happened again this month! I have been trying to get them to move my scripts using Klara, but I have been ignored since Friday. Hey! These are medicines I need to control my pain! This is not making me very happy!