athenaPatient

Hi, my name is JOREL I am a 47 year young blind person. I have been going blind since birth and was diagnosed at the age of eight. And have never let this limitation. Overcome my goals. Although. Without the certain low vision aids or technology that I did not have while growing up. I have never been able to read File manage my own personal documents This day now is a milestone With the help that Apple provides with their accessibility settings and now the accessibility team that works building the platform at Athena healt I have been given the option andh freedom with a sense of an empowerment and independence i’ve always been a strong learner, dedicated and driven to overcome my visual impairment but when this happens, not just, I but confidently speaking for the whole of the world as it would be coming from a blind or visually impaired person this very software used at Athena health is groundbreaking it gives a sense of hope to those that may have none a link where the chain was broken and independence absolutely words cannot express the gratitude I feel knowing that this is just the beginning for accessibility and a new beginning for those who may have lost their way thank you so much for making my life a lot easier Sincerely JOREL S

I would gladly give The App a ten-star review, it's effortless to navigate . However I would not give my Clinic the same. When it comes to care they are the best, ( Ten Stars) however when it comes to utilization of all this app has to offer I give them 1 star. I really would appreciate it if they would manage their back office as well as they have managed my care for the last 10 yrs. The back office does as little as they are allowed to do by management, and when I say little that's being generous. If you have to depend on the billing department and/or the people tasked with providing info to the app to do their Jobs correctly, that's not happening. I've been going to this clinic for 10 years, so I feel I have a right to evaluate them. And no I'm not afraid of them retaliating against me for speaking out because it would be impossible for them to do their Job any worse. It's always baffled me that from the appointment setters to the techs ,nurses Doctor and all the care staff they are second to none, but even they know how bad it is but are afraid to confront them or assist you in doing so. However don't let this stop you from getting the best care in the world, just watch your account and quickly force the corrections on the spot don't take “ oh well fix it on the next statement because they never will.

I don’t normally write these unless something is super awesome and I’d like people to know it’s out there or I’ve had a problem with an app or website that someone else might have had and something can be done to correct it. Mediocre apps are just mediocre and neither here nor there. This glitch might be a website issue, an app issue or a combination. And hopefully it will be examined and corrected; especially if it’s an Athena glitch. So, when my doctor told me to log into the Athena portal he didn’t say the word app. But many portals have apps, so naturally I checked and wallah! There was one. I downloaded it and all my info appeared there. Except meds, dosages and directions for taking them. Long story short, after calling around I found out. There’s a website AND app. The app, I was told isn’t popular and most patients use the website. Sure enough all my meds are on the website and if some are repeats I can delete them. Cool. However, upon logging in a couple times I got an alert: your browser (safari for iPhone ) is out of date. It wouldn’t open. I updated my phone which updated to the latest version of safari since it’s an Apple app. But I still couldn’t log on because I got the same alert. Well… not sure what I can do except alert the developers or post a review. Again, not sure where the problem lies. But it IS with Athena ultimately. And I hope they address it or find someone who can. Til then, I guess my meds are a mystery unless I call the doctor’s office for a list of the info on the app. Ugh.