MyHealthONE

Exceptional service from the time I had arrived by ambulance to the Emergency Department. A big shout out to Kelly, ED nurse for taking care of me . She was a positive light, confident, and overall caring made me feel that I was in good hands. I was moved to the ICU for my condition, angioedema, where Jackie and Priscilla, showed outstanding care and rapid responses to my needs as a patient. One last shout out to Colton, DoN, who overlooked the care of the patients via of an exemplary staff. The staff was caring , professional, and most importantly were very positive on a daily basis. That alone lifted me up and helped in a rapid recovery. I will recommend Methodist Westover Hospital as the best for care in the city of San Antonio. Thank you Methodist Hospital for an outstanding staff and will continue to use you as needed and will recommend to everyone I can. Richard Dempsey

This app is so helpful when trying to explain test results to family members and friends. I can see those results online without having to wait for an upcoming appointment with the ordering physician. It gives me the opportunity to collect my thoughts and write down the questions I need to have answered. It is hard to ask questions if you receive those results during an office visit when you haven’t had time to properly prepare questions in advance. It is definitely a more productive use of my time and the physician’s time. In addition, I think it helps minimize the risk of misunderstanding what you’ve been told when you can see those results for yourself on the app.

Went to ER Monday at 12:30 AM with extremely high blood pressure and right sided shooting pain in the temple of area of my head.. No one at the front desk to triage incoming patients. Rang bell and was told to check in at kiosk before anyone would see me. This encompassed scanning insurance cards etc. Thank God after being seen, it was confirmed it wasn’t a stroke! The best part, I was told to see my PCP in follow up and that my labs and CT scan would be on my portal and also sent to my doctor. This was not done. I myself called their medical records the following morning to no avail. I was seen by the PCP without my records (as she didn’t receive them either even after requesting them)and had to have my blood redrawn as my blood pressure was still extremely high and the pain in my head still pulsating. This morning, still no records in my portal, but they were able to both email and text me my bill! Poor medical communication to say the least. I know now that Trailwinds will not be the ER I will go to next time I have a medical emergency. On my way for a MRI and hopefully some answers. What would happen if someone went into The Trailwinds ER with chest pain and they themselves did not realize they were having a MI….or, I was in the midst of a stroke….please check in at the kiosk before you can be seen…really!