App Profile: MyHealthONE

rossial

Rating: 5/5

I appreciate my referral to Dr Nudell recommending ‘He is the Best Gastrointerologist in the Tampa Bay Area.’ I was able to acquire an appointment with Loren Anderson, whom is Excellent! She reviewed my symptoms with detailed knowledge of my medical history reflecting her research and review before my appointment. Loren stepped out to discuss my case with Dr Nudell, then in a short time he entered with introduction and review of his diagnosis and tests to be scheduled in his office before recommended surgery that I knew I needed. Dr. Nudell is a top specialist who took time with me to discuss my options, explain what he prescribes to help me and give me total confidence in him as The Best.

Ogrims

Rating: 1/5

I am the legal guardian of my son, yet MyHealthONE makes it nearly impossible for me to access his medical records. I first encountered this issue two years ago when I was told that, despite being his legal guardian, my 14-year-old son had to verbally consent for me to access his records. This makes no sense—he is a minor and cannot make legal medical decisions on his own, yet I’m required to get his permission to see his records? Now, two years later, the same issue has happened again. Even though I was previously given access and my name is listed on his hospital account, all of his documents have disappeared from the portal. Once again, I am being told that my son has to give verbal consent over the phone, and to make matters worse, I have to be transferred to another department that never answers the phone. This system is completely flawed and unnecessarily complicated. A parent or legal guardian should not have to jump through these ridiculous hoops just to obtain their child’s medical records—especially when they are the ones bringing them to the hospital in the first place. The policies in place need serious revision, and the lack of responsiveness from the medical records department only makes the experience even more frustrating. I hope MyHealthONE re-evaluates these policies because they create unnecessary stress for parents who are simply trying to manage their child’s healthcare.

anncp7

Rating: 1/5

I went three times to urgent care the records of which were supposed to populate to this app. They never did. I called twice for assistance. The first time I was told they weren’t populating due to the urgent care entering my address incorrectly. I had them correct the address, but the visits still weren’t appearing. I called again and after the worker tried and failed to figure out the problem, I was told that it would be sent to tier two to see if they could figure out the problem. Next, I tried the mess engine function in the app. The first response revealed that they hadn’t bothered to read and comprehend my message. I sent another message. That time, they said I would have to call yet again before they would forward it to tier two. I had already talked to these people nearly two hours, so I’ve had enough.