Elation Passport for Patients

Doesn’t provide lab info, Appointment times are not accurate and neither is the contact information

I had trouble logging in using my password app and they actually fixed it and added Face ID support. The app is good enough once you’re in and now I can actually get in.

I love the convenience of the app; the ease of communication with my doctor is awesome. However: 1. The app seems to have a limit on the message size. My big complaint here: it gives you a generic failed to send error but doesn’t tell you why. If I break up my message into several chunks, it goes through. I expect that there is a hidden limit on the message size. Assuming that’s true, I need that limit greatly expanded, and a display of characters used vs available. 2. Does not support FaceID and doesn’t support any other authentication. I’d like to see it support FaceID and a third party 2-factor authenticator like Authy, Google, or Microsoft. 3. Is like to see a reply option to emails 4. I’d like to be able to choose which person I am responding to. My only choice is my primary doctor - but I see a different doctor in the office and I can’t reach out to get directly. I also can’t reach out to the front office staff - this means I have to call in or go through my doctor to talk to them — that’s a waste of her time & my time. 5. I’d like to see that attachments kept in a repository where I could go find them easily to reread.