APPatient

Every time I go to use this app, I run into some sort of issue. I have 2 accounts, my children’s and mine. There is no ability to switch accounts. You have to log out and log in. But then for some reason the password I use (password manager) is always wrong, and the website and app don’t match up in my password manager, (I’ll get it reset one place, but it’s never the correct one when I go back) so I end up locked out (5 incorrect attempts) and have to call my provider, no way to answer security questions to do it yourself. I need a message my provider for a morning appointment, but I’m locked out, so I can’t even call to reset. When I try to use the reset link (before I got locked out) it just wants to open the app on my phone or download some weird file. Then when I do finally get it to work, the birthdate scroller is messed up, and subtracts one day, so if I want to put in the 2nd, I have to scroll to the 3rd. Next there was no way for me to upload photos through the phone app, if I remember correctly, there is no option to pick files. I have to log into the web version of the app, when all my photos are on my phone, super annoying. Many issues that need fixing. I dread every time I need to access it. Currently so frustrated with it.

I was skeptical about this app due to the abundance of recent negative reviews. After downloading the app and completing the registration myself, I can only conclude that the issues others experience are due to user error, incomplete setup of initial patient info by their doctor’s office, or incomplete instructions provided by their doctor. I had no issues with signup and login. All information that I had already provided to my doctor was available. My pharmacy on file with my doctor’s office was already set up for me. It was honestly a breeze. I haven’t had an opportunity to try any of the other features, but thought I would at least leave a positive comment on the signup process, as this seems to be the source of frustration from most of the reviews.

My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy. I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.