Wonder: Food Delivery

The woman I work for recommended this app for me. She ordered using it and the food options seemed to be pretty wide which was cool. My issue with a lot of delivery apps is all the fees they tack onto your order so I was glad to see a cheaper option. I’ve ordered from this website 3 times so far. The first time was fine. Food delivery on time, food in good shape, followed the instructions. BUT when I ordered a 2nd time, my order was waiting at the restaurant for over an hour. Mind you I got ice cream. So I contacted customer support and they tried to help and im thankful for them. Sadly when it showed up it was melted and I was able to get credit for it. The credit however only lasts a day!! So I wasn’t able to use it and they basically took my money and ran lol. I ordered a THIRD time to give them the benefit of the doubt and I’m dealing with the timing issue again. Advice: Stop immediately putting a time on the order if no one is assigned to it. It’s misleading and so frustrating. Try get more drivers and cut down on delivery times. No one wants to continue paying for a service that cant provide correctly. Also don’t make credits expire within the next day. Why would you do that? I understand the app is new and still growing but why launch something if it can’t provide to its customers. I like that the delivery fees are lower but if the price for that is waiting for hours—I’m out. Lowkey just stick to dd and Uber Eats

WOW!! So happy they’re in my town now. Tried it in another town far from mine and that time, along with the one in my town? Amazing stuff. The tastes, temps, quality of packaging and such, service, so nice and so kind. Their app design and technology is so up to date. Genuinely awesome. Subway app is a pebble compared to their interface and UOS ease. The inside of the Wonder shop is top notch. The cultural, culinary, and creative representation they offer? Amazing stuff, truly wonderful (ha) things they’ve been doing. Also, being open so late is such a wondrous plus. Two notes: 1. Let’s be honest, for me, and lots of others, we use this app and their services for the Wonder-made restaurants. Not for other restaurants if they’ve got their own app or of course, on Uber/Doordash. 2. Would lean to what I talked about in #1 if we could link rewards accounts for our favorite fast food places. That would put y’all above Uber and such.

This is tough, because things aren’t 100% flawless, but the highs are so high, it’s worthy of 5 stars. I just had a Di Fara Pizza cooked in my driveway and brought to my door. It was the best-tasting pizza delivery I’ve ever had. Full stop. This by far outweighs any of the flaws I’ll outline below. I also ordered a beer, but that didn’t arrive. Luckily customer service quickly responded via text letting me know the beer would arrive later. I politely asked for a refund for it, since I was hoping to enjoy my pizza with a beer and they gave it no questions asked. My first meal from Maydan was similarly flawless. Warm pita and juicy perfectly cooked lamb. I had one mediocre experience in between. However, after I expressed dissatisfaction with my meal, I received a thoughtful response from customer service along with a refund for the food I didn’t like. Ultimately there are still some kinks being ironed out. I can’t say that I understand their business plan, but what I can say is that I hope this company succeeds wildly, because getting a fresh, crispy pizza delivered to your door that I’ve waited 2 hours on line in Brooklyn for is truly special. I don’t think I can go back to normal pizza delivery, so please support this company!