CHOPT

I’ve been eating a Chopt since before it opened up locations in the suburbs. I frequented the Vienna location often; however it closed down. Soon after they opened a location in fairfax and the manager and crew from Vienna were at the new location. The manager is so sincere and kind every time we see her and Gabriella on the front register is so warm and sweet to me and my kids every time we go. It’s rare to find people who genuinely enjoy speaking and building relationships with their customers. I could not help but give a shout out the team at this location—-you guys are rockstars!

It’s really confusing to find things to order on the redesigned app. Having to click sideways in a section to move one item over is unintuitive and clunky, compared to the old app where I could see everything in a category on one screen. Choosing between a salad and a wrap was also unintuitive. After I finally figured out how to order a Mexican Caesar wrap, I was hit with an error message that was obscured on the screen so I couldn’t even read it to figure out what was wrong. This is the first time I’ve ever felt compelled to review an app on the App Store, and its definitely a 1-star review, since I literally couldn’t order from Chop’t and had to go with Just Salad instead. I used to love ordering through the old Chop’t app but with the redesign it’s confusing and literally impossible for me to place an order, so now I have to go elsewhere :(

I was confused about this app initially. The $150 limit monthly billing is a little credit account. You can order like normal and at the end of the month pay your bill. If it exceeds or reaches $150 within one month, you will be at that time. You can opt to pay as you go, but you’ll have to call LevelUp to have them set that up for you manually. And for the first month, you’ll be charged as you order to ensure that the card can be trusted to pay up. Sort of like a month long credit check. This is to save companies on credit processing fees. It’s less expensive to make one $150 charge than fifteen $10 charges. I dig it.