Wegmans

I really like having this app. It’s great to be able to build my grocery list and have it sorted by aisle so I can just work my way through the store. There are a few things that I find annoying. The ordering of the grocery list, while mostly intuitive, does have some things in a strange order. But that I can deal with. I read through a lot of the latest reviews and just about all of them are negative. I agree with a lot of the points where the search function is not really all that helpful sometimes. I also would like to see a feature that lets you see all unchecked items on your list so you can make sure that you’ve gotten everything without having to scroll so much. The one complaint that I have that I have not seen in other reviews is that I periodically have items just disappear from my shopping list. I am guessing that it’s not really the app losing them, but rather me accidentally touching the trashcan icon on the item which removes it from the list. I am left-handed, and so hold my phone with my right hand, and I am more prone to accidentally touch the screen in the area where the trashcan icon is or change the quantity with my right thumb while scrolling. I would like to see a “lock” slider on the grocery list that only allows you to check/uncheck an item.

Overall I like this app. It’s generally easy to use the digital coupons, and I love knowing which aisle/area I need for each item. My two big annoyances: 1- the search engine is terrible. The predictive search suggestions often return “no results found”. Don’t suggest something if there’s nothing there! My biggest complaint with the search is that you need to know the exact term the store uses, and a common term may not work. For example, a search for toilet paper gets nothing, you have to learn to search for bath tissue. I have to know it’s “garden salad” (the specific package name) instead of a general “bagged lettuce” search. And I just went through 7 different search terms before finding the specific type of plastic bag I wanted - even though one of the searches was for exactly the product label wording. 2- when using the digital coupons, if you click on the picture to see what items qualify, the visible description for each item listed is very short. This often leads to a list of 5 qualifying items that all start with the same words, and the pictures are too small to see, so I have to click on each one to see which I want on my list. Wegmans, please consider doing some usability testing, and hire some skilled UI designers! Your app could be a 5 star with a few usability improvements.

When modifying order, page will not remain scrolled down so that you can actually hit “place order” (holds true across devices). Therefore you must exit your saved list, search for each item manually and then pray the shopper hasn’t started shopping your order because...the app is apparently also lacking a feature to allow the shopper to see that you are trying to submit a modification and your cart (that you just spent time updating bc you had to do an original item search) is automatically deleted. Further the design of the app is clunky and works against intuition (e.g. “continue shopping” is where “checkout” should be, and you’ll be rewarded with a return trip to the homepage if you hit the wrong button out of habit frown from all other websites/apps. Lastly, the Wegmans app could take a lesson from the Whole Foods app that has you check in when you are leaving your house (or wherever) then provides you with *optional* tracking that automatically stops (you can monitor this by with the tiny alert that stays at the very top of your screen throughout the process) once curbside delivery is complete so that your wait at Whole Foods is on average <60 seconds. *****Wegmans, please adopt this feature. I have started to shop Whole Foods primarily and only Wegmans when necessary because of all the above. (Well that, and because since the acquisition, most of their prices are now better than Wegmans...but I’m not rating on that bc that is unrelated to the app itself.)