App Profile: Just Salad

Steph in NJ

Rating: 5/5

Having issues with this new app. Wanted to order 3 times in the last 2 weeks and they lost those sales. Back when the old app worked I did wish you could save your favorite location. I order before I leave my house on the way to work. 1 time I didn’t realize it auto selected the nearest one, which was in a neighboring state (5 miles from my home, but in the opposite direction of my job.) Luckily the manager at my usual location recognized me and immediately and gladly honored the order.

nyc salad lover

Rating: 3/5

While I always enjoy the salads and they usually come as I order them placing the order has become difficult. I used to order on line and there was a provision for reordering previous orders. This was very convenient especially when pressed for time or on the run Ordering on line is no longer available. It’s impossible to sign in. I now use the just salad app but there is no place on the form to view and or reorder previous order so I have to start all over again. Definitely do able but it would be nice to just reorder previous order sometimes Verdict still out on how well the app works Lately it’d be easier to just pick it up instead of wrestling with the app to work efficiently I’ll miss my salads but sometimes convenience is king. Sorry I hate to complain as I have enjoyed my salads in the past and when I actually had to speak with a customer service person they were very nice and accommodating

Cbrk1009

Rating: 2/5

This app is clunky and rarely if ever works correctly. For example, the other day, 4 of us wanted to order salads for lunch and so we went into the app, selected the location and tried to place our orders. Multiple times, after building our own salad we ended up back at the start order page and what we had entered had disappeared and needed to be redone. Recommendation- if you are ordering salads for multiple people - put each one into a separate order. Then once all 4 salads were in the same order (will never try that again), I clicked on the total to pay and was told that the store I was ordering at was closed and I needed to start over and pick another store. Why it did not tell me that the store was closed when I first selected it is a complete mystery. So rather than spending about $75 at Just Salad for lunch, we gave up and ordered across the street at Cava. BTW- when we went to pick up our order at Cava (their app worked fine) the Just Salad was in fact open.