honeygrow

Honeygrow App is easy to navigate, very user friendly for a low tech user like me. Signing up is not required. I can place orders as guests. The app accepts Apple Pay from my phone making check outs extra fast. The order went to store real time and make the food ready to pickup on time as promised. I can also schedule / pick my time when to pick up too. Good, easy app. Overall no complaints.

I ordered a make your own bowl with steak. However, they gave me steak and shrimp. I am allergic to shrimp. Worse, the shrimp were buried so I could not see them until I had already eaten some noodles. As soon as I saw the shrimp, I immediately stopped eating and became very nauseous (because of my allergy). Customer service will not respond. I had a mild allergic reaction from the cross contamination of the shrimp touching the noodles, and feel too nauseated to ever eat there again. I am not typically a picky eater, but because of my allergy this was the worst experience I have ever had at a restaurant. I also ordered other toppings like broccoli and cauliflower, which were not included, but that is a minor issue. It is not about the shrimp. It is about the lack of quality assurance, customer service, and low quality of the establishment. The employees did not seem to understand english, so this may have been part of the problem. Customer service did not even give me a refund. They offered a 10$ off your next purchase coupon, which is pointless because I will never eat there again. Also, the bowl cost over 14 dollars, so it doesn’t even cover the bowl that gave me an allergic reaction.

I ordered delivery through the app this weekend which was to be delivered by DoorDash. I do not use the DoorDash app at all and only after ordering was I a sent a text with DoorDash tracking info, otherwise I would have had no idea who the courier was. The courier approached my house in the car and marked the order delivered according to the tracking, but the food was not dropped off. In the honeygrow app there is no way to see the status of past delivery orders, and no way to connect with a representative for a resolution through the honeygrow app where you pay for the food and delivery. When I called the store there was no recourse, the manager could not refund or re-deliver. The manager also could not answer whether honeygrow had my money or DoorDash did. He suggested I call DoorDash for a resolution when I had never even touched the DoorDash app. DoorDash did not provide a phone number with the tracking to call to resolve any issues. If there is a problem with your delivery order placed through hg it is in the ether. The app is aesthetically pleasing and functional for ordering but useless for seeing order history or trying to resolve a problem.