National Grid

I can’t log in anymore and now I get , on the top of page it says “Account”. Then about a 1/4 of the way down it says “No Data”. With the way the prices go up for them to service us. You would think they could fix the app. You sent a reply for more info about this app. But in the reply you say that people are getting the same Problems as me. Just fix your app. In fact fix everything. You want paperless billing, so I signed up for it. The thank you we get is a bill with 1/2 the info. What are you people bidding. We have meters that are extremely old. My father bought this house in the 60’s and it’s never been changed. But keep giving yourselves more raises. In fact the town has contacted you about a tree in front of my home. Your wires run through it. This is a real big tree. Branches fall from it all the time. I have fixed my fence 4 times. I repaired my front lamp post, because of big branches. It’s hit my gate and front stairs. I repaired my brick stairs and fixed my walkway a few times. Next time you and the town will be sued.

I can’t view past bills. I can’t view usage history. I can’t even view my currently bill. It’s cumbersome to log in. When I sign in using my account I am immediately asked to enter my name and email again. What’s the point of logging in? Because you have saved my payment info? Except even then I’m not actually logged into my NationalGrid account, just logged into a SpeedPay payment portal. So SpeedPay has my payment info saved. I have to go to my email to see my bill and then come back to this app and enter the payment amount. Apps are supposed to improve efficiency. This app reduces efficiency. Devs, please use any cable/internet app or the PSEG or LADWP apps to see how an app of this nature is supposed to function.

It’s absolutely maddening to even try and pay your bill on this app. Screens don’t load, you can’t view your bills, can’t view your energy usage, etc.. Can the developer of this garbage app explain why this app even exists like this? How is anything on this app fully informative for the user / customer ? How is this app, in anyway, user friendly? It’s a joke.