Charge Smart NY

If you do not have an EVSC from the approved list; this app relies solely on the car manufacturer application API. This means if the app cannot connect to your car there is no charge history. I had it happen twice so far. Once an over night charge was completed missed (36 kw). Another time I unplugged my car and it was not recognized which lead to 3 hours of on peak charging with no cars connected to the EVSC. Customer support sent me a link to a page that explained this. The app could be better but so could the car manufacturer app.

After reading these reviews, I almost wrote off this app. I'm glad I didn't, it's totally fine! I didn't like the default setting of "smart" charging since this would require me using TWO apps to control my car–in my case both this app and the Tesla app. If you try to start charging with the Tesla app, this app would stop it a few minutes later. If you turn off the smart part, however, it just silently monitors when you charge your car and that's that! Yes you need to log into Tesla to give the app permission to track it, and yes the app needs to know where your car is so it can infer whether or not you're charging at home. ...but once it's set up, you can literally delete the app from your phone if you want to. I manage my scheduled charging through the Tesla app to make sure I'm charging at night, and now I'm happily getting my discount. Don't hesitate, it's a no brainer.

So I was excited to see this program so I signed up. The first month it worked but was very glitchy. I have a Chevrolet Bolt EUV and Autel home charger. When the app was used I would loose connection to the vehicle in the my Chevrolet app and the charge smart app would not see it either. Once charging was done and I cycled car on I would see the information. Also when charging away from home it would not allow the car to charge unless I overrode the setting on the vehicle. App had no problem turning this feature of delayed charging on, but when away from home it would not turn it off.. Maybe it’s due to the fact that the app does not work at all now. All sorts of error messages. One of the errors said that the app and my car are incompatible. So how was I able to sign up then and have it work at one point. It’s been very frustrating and all I want to do now is get my money refunded(charge me my regular rate for the energy I did use) from the last 2 months. I tried to unenroll from the app and the button is there, but you have to scroll the page down to see it.. problem is when you are scrolling page down and see it you can’t click on it with out releasing the screen scrolling and the button is inaccessible. Overall terrible experience. Maybe if it gets fixed in the future I will use it but for now I just want my money back.