App Profile: NYC 311

UrbanStudiesGeek

Rating: 3/5

I love how straightforward the app is, but I wish 1. you could attach images to more complaints 2. You could do more complaints in-app rather than being redirected 3. You didn’t have to have an address for everything. Many real spaces with real issues don’t have building addresses, for example, the Captain J Patrick Walk path along the East River next to the FDR. 4. More unsafe driving complaint options 5. More prompt response and more issues being resolved - I guess that’s not the app developers realm though :)

Hopefully nick not taken

Rating: 1/5

Needs bulk export function for tickets filed. Needs to retain access to photos submitted with ticket in the ticket log. Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image. Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed. When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.

Icarurs

Rating: 4/5

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets! However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app. Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.