Con Edison

Con Edison is a scam. I initially opened an account online, and provided my lease agreement by email, which clearly included my name, address and door number. Despite submitting this documentation, CONED stated that they could not establish my account because they were unable to locate my address’s door number. For more than 6 months, I made repeated efforts to resolve this issue, but my attempts were unsuccessful. I then received an exorbitant bill accompanied by a threat to terminate my gas service if the balance was not paid. During numerous calls, many involving hold times exceeding two hours, I received no meaningful assistance. On several occasions, representatives were dismissive and unprofessional. One representative stated that a similar situation happened to him and that he “just paid” the bill, and even suggested that I contacted a charity for financial help, despite the fact that the situation resulted from CONED’s error. After continued calls, another representative eventually placed me on a payment plan. However, the total amount now exceeds my financial capacity and is creating a serious financial hardship in my life.

I have had Con Edison for decades now. As a disabled senior citizen, ConEd has worked with me and have always been good to me. Since a big operation last October, I have been unable to speak. I cannot convey how much this has changed me. Actually, ConEd sent me a letter to ask for a doctors note that stated the electric medical devices I use. Two doctors sent them in. I was in the office when the doctors office tried to fax it, but it didn’t go through. The sent it to the email address listed. A second doctor sent a letter in, but again, ConEd said they didn’t receive it. Perhaps they got them by now as I haven’t received another letter. I have a copy of the second letter in my email, which I can send via email. I’m only stating this as my life is hard enough without a voice and you would not believe how badly people treat me on the phone. Have a text to talk app on my cellphone, but have been hung up on many times. Anyway, aside from the medical needs letter, ConEd has always been good to me, and I thank you all very much. Donald McDonald

I gave the app 4 stars instead of 5 because it is obvious that my banking information has been saved since it shows the last four numbers of my account, yet it requires me to input both ABA and account information again. It makes me feel as though they are purposely making it more difficult so that I can join the auto pay. I feel that the app should give you the option of using your previously saved information.