Arrowhead Mobile Banking

Ever since I joined ACU, I NEVER had any issues and/or situation(s) that were not resolved. I was always offered support and/or options that may help me guide any of my accounts with opportunities. Even though the nearest ACU bank is about 4-4.5 hours away from my new home, I thought it would be inconvenient for any assistant I may have. Surprisingly, it’s not. The online banking and customer service department is pretty phenomenal. I look forward on backing with ACU personnel and with my future business. Thanks again to all ACU staff. Desert Sprit

I am enjoying using Arrowhead Credit Union app. It’s user friendly, easy to navigate and move funds from one account to the next. I also called customer service on a Sat morning and the young lady was extremely friendly and helpful. I took a few minutes for the system to download, but once it did I was able to compete my transactions in less than minutes. I highly recommend using the app! It’s worth it!

So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted arrowhead and was told that at night the balance will be wrong because the app hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not able to do a mobile deposit. In addition I was locked out due to incorrect password. The password was correct, but I had to reset it to get in to my account. Then I tried to use the same “wrong” ( per the app) and was told I couldn’t use previous passwords. So frustrating. So the roll out has not been smooth. It’s has caused me distress seeing my account negative by mistake. I hope these things are worked out so that the app is correct. I really don’t wanna leave aacu because the app is troubling.