App Profile: Global CU

MontanaCarl

Rating: 5/5

Update : after several months of "'on again - off again" connectivity, and conversation with the IT department, it appears to finally be working. Thanks IT techs... I can now give the app a 5* rating. --//--0 I had no problem with logging in manual or with Face ID until AFCU switched to Global app. The GCU app worked OK for a month then didn't work for 3 months. Miraculously it started working in October, but only for 3 weeks then stopped allowing me to log in by Face ID or manually, again. I can only get to my accounts through my browser / GCU website. I've contacted GCU support several times. Frustrating! I have uninstalled and re-installed several times, deleted all cookies and history, upgraded Apple IOS 2-3 times since the beginning of the trouble. I still get an Error: "Forbidden" "The request is understood, but it has been refused or access is not allowed." Hopefully someone in the IT section can help.

joshyalvar

Rating: 4/5

ever since my last review, I’ve had some issues with the app which are more about the user interface of it. First, there isn’t much of an option to see the numbers on your card. Just for convenience it would be much more easier for me to just look in the app and numbers of my card rather than having to look for my card. Second another issue came up any pending transaction is not popping up on the app. another issue comes when it relies on viewing how much money you have either on your checking or savings account. on my checking account it says that I have $25 but somehow have 15 available which doesn’t really make sense. I made a purchase of $10 which leaves me with 15 but it may confuse new people. The less technical something may be the more easier people will understand something. that’s it for some improvements to think about. Hopefully this review will give some feedback to the department that it concerns to.

GCUTM

Rating: 2/5

One of the best banking apps I have used but issues with two major features. First is when trying to access the bill pay section, it gives you an error to contact support. Secondly, it gives you the same error when trying to transfer funds to exterior accounts. I have also had challenges connecting my CITI account. On the Citi app, it says they have granted the permission but the GCU app will not connect. When I contact support to report the issues, I was told to use the website as the app does not always work.