App Profile: Global CU

MontanaCarl

Rating: 5/5

Update : after several months of "'on again - off again" connectivity, and conversation with the IT department, it appears to finally be working. Thanks IT techs... I can now give the app a 5* rating. --//--0 I had no problem with logging in manual or with Face ID until AFCU switched to Global app. The GCU app worked OK for a month then didn't work for 3 months. Miraculously it started working in October, but only for 3 weeks then stopped allowing me to log in by Face ID or manually, again. I can only get to my accounts through my browser / GCU website. I've contacted GCU support several times. Frustrating! I have uninstalled and re-installed several times, deleted all cookies and history, upgraded Apple IOS 2-3 times since the beginning of the trouble. I still get an Error: "Forbidden" "The request is understood, but it has been refused or access is not allowed." Hopefully someone in the IT section can help.

alutian45

Rating: 5/5

I like Global it’s easy to use and I can check my account and transfer when I need to, and the customer service is very friendly and make you feel comfortable and they understand your needs and help with all my questions I have asked. I like there customers service they are friendly. A big thanks to all the works that work for Global thank you all for all your help, even to the one I have not met are talk to I am share they helped customer with there needs, thank you all for the help. Have a nice day to all Global works.

Violet1011

Rating: 2/5

I like everything the app can do. It is just as user friendly as the website and has fun things for all of us trying to stick to a budget or see how much we actually spent broken down by day, week, year, and month or by category. My qualms are: 1. What happened to two-factor verification like on the website. Where is our privacy and security? 2. No notification for a check you are waiting to deposit in your account being rejected and the five days starting over. 3. All of my credit accounts have mysteriously had a life insurance tagged on to them without my agreement or knowledge. 4. I can group everything into a category, but have struggled with selecting just that category for totals between specific dates. That could be operator error or lack of knowledge. Fix these issue and I will gladly update my rating and review