Mochi Health: Online Care

When I started looking at the telehealth places, there’s all these terrible horror stories all across the board about things not getting mailed out people being overcharged and all kinds of stuff. I was very skeptical coming into this. I did a lot of research. Mochi ended up being the company that I decided to try it with and I still was not 100% sure for the last four or five months I have been ordering from them. They have never overcharged me the prescription pack show up a day later after the prescriptions filled and maybe sometimes two days later, but they are never ever a weak in shipping or anything like that. I’ve never had any problems and I’m super happy with the service so the people who were out there afraid to sign up for a certain place you don’t have to be afraid of this one. I don’t think.

The app is fine. The product is good. The service is missing some crucial items. First, the membership piece isn’t clearly defined up front, so be prepared to pay the monthly membership (e.g. I prepaid for 6 months) plus the cost of your medication. And even though it’s a membership, you don’t get autofills, you have to call them or message them each month. (I’ve call customer service twice seeing if this is accurate and seems to be the case.) And once they process the order, you still have to go into the app to complete payment each time. If you forget, shipment is delayed. Prescriptions take 7 -10 days to arrive. If you’re traveling, going to be out of town, forgot to do the whole ridiculous refill process above, there is zero way to expedite an order (which I’d happily pay an extra fee for) or fill the prescription locally. You’re just out of luck and on a trip without your meds. Really frustrating and disappointing. Missed opportunities for mochi to provide great (meh, basic) service.

Stay away, go with someone else. Their service is awful. If you forget to cancel your 3 month membership, and try to get a refund immediately on day one of the new cycle, they will not refund you. They claim that you have access to their services already so they cant refund you. I didn’t even use their dumb “services” when I was taking the medication, let alone after i was quitting. They are extremely shady with how they operate and I have good reason to believe they try to make you stay on the medication longer than needed so you keep paying. Its not just the company in on this game, its the off-brand “physicians” aswell. They will lower your doses and charge your card without notifying you and having any reason for doing so. And good luck getting your money back! Their “customer hotline” is based in the Philippines. Clueless customer service reps that you cant understand and will not help you. I had many more issues with them that I don’t care to type out but take my word for it! They’re terrible and only care about getting your money! Horribly unethical business practices! RUN!!!!!!