Ro: Online Healthcare

I’ve had an excellent experience so far with RO. I’ve lost 10 pounds in about a month and when I needed a change in something right before my new meds shipped, they held the shipment within five minutes and fixed everything for me. And still delivered on time. Everything I need to use the meds, comes in the package. I know some meds you can probably find a little cheaper (knockoff compound meds), but I’ll take the solid customer service, no headache support with RO. I don’t use insurance. I get everything on time and super fast. Support is very friendly and responsive. App is also easy to navigate with a lot of tools and info. Could be a little better with dose and weight logging/tracking but I digress. Read the fine print. Read all of it. It’s not a scam. Read what happens to your money if you’re not approved. If you’re approved, there’s a monthly membership fee and a fee for your monthly meds. All the similar weight loss apps I came across work off the same exact model. People don’t read.

I signed up for Ro Body and so far the service is 100 percent as advertised. With help of provider, I selected Wegovy auto pen due to cost and convenience. After a blood test which is included in the Ro subscription price, I received my Wegovy in the mail within two days direct from the manufacturer. I personally think Ro is pretty good value bc it removes a lot of friction. I looked into getting medication through a primary care doctor but it cost $150 for an office visit and would have had to pay for the labs. Then at least for the first few months, you have to go back to the primary care doctor to get your script re newed . So doing it that way is kinda annoying (need to have a lot of extra time on your hands) and still costs several hundred dollars on a high deductible plan. Furthermore, since Ro is working directly with both Lilly and Novo, you can get the medication sent direct and is always in supply. For me, the customer service has been fine. It seems like it’s pretty much text message based but I’ve gotten all my responses within 24 hours. I would definitely recommend Ro bc the other potentially cheaper routes are just way less convenient. I didn’t do Hims bc they didn’t have a deal with Lilly like Ro and the compounding stuff sketches me out. I was using a compounded topical hair medication and FDA issued a warning on it right after I started using it. I personally wouldn’t feel comfortable injecting a knock off drug vs using a brand with a ton of clinical testing.

I started the Ro body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating.