Weis Markets

I’ve been using this for delivery for a few years. Never had many issues. My most recent delivery was about a month ago. Since then it seems the app changed. I did all my shopping and went to pay I noticed the delivery charge did go down but a clip and collect fee was added. It also added a tip option. A few years ago your policy was not to have that so the new charges plus tip makes the delivery about $10 or so more than it used to be. It also won’t let me check out saying I don’t have a delivery address set. My address is under my account and under my addresses. I can’t figure out where it’s wanting me to put an address. I’m beyond frustrated at this. I didn’t want to go shopping because I don’t feel well and didn’t want to risk making others sick but your app is unusable. Saw another recent complaint about this with iPhone users. So you’ve lost my business until you fix the app.

They have an amazing team from the shoppers that do the online shopping orders to customer service. If there was ever a problem or there is a product they are out of they contact you to see if you would like something else. The customer service is very friendly and also professional if there is any kind of issues they handle in a timely manner and are always willing to make your online or shopping experience easier. The pharmacy is also excellent I don’t need to contact them for refills they do it automatically for me. The whole staff at this Wei’s market and pharmacy are very helpful and kind and the store is always clean and well stocked.

Why is it that there are more self-checkout lines than cashiers at the Kutztown location? Many shoppers DO NOT like them. Why should I become a Weis employee and do the work for them? It is ok for people buying a few items and are in a hurry, but it is not for everyone. Today there was one regular cashier with a line of three full carts and I had ice cream and just a modest order. I again was forced to do self-checkout and I again had to get help because the machine thought I was finished when I wasn’t.So frustrating. Plus I was unable then to get cash from my debit card. Things are changing at this store and it is becoming less consumer friendly. I love the pharmacy here and get some good deals, but if this continues I will have to go elsewhere. I love the grocery stores that ask to help you take packages to your car and have cashiers that talk to you while checking out. This world is getting so impersonal and anti-social. Unfortunately Weis in Kutztown is following this pattern.