MARTIN'S Food Markets

I got this app hoping I could use the Martins Direct feature. After making my whole shopping list I tried to check out but before I could I had to create a Martins card. However once I entered all my information it said “error”, everything was correct but I tried a few more times… “Error”. Then I tried to go to my account on the app to check if something was wrong. I couldn’t check my account unless I made a Martins card. Ok well I guess I’ll just delete my account then try again, nope, can’t delete your account unless you make a martins card, so I’ll try to make a card again, “error”. 2.5 hours wasted so I finally deleted the app. My husband tried to make an account but he had the exact same issue. He even tried to add his phone number (from the martins rewards system) but after entering his last name and phone number, “couldn’t link this number to your account” even though we use it in-store all the time. Definitely not worth your time, just use Instacart.

App continually crashes. This complaint has been going on for a very long time and the developers can’t seem to correct it. Once you’re booted, you have to go through your whole past history, or re-do your search terms to get back to where you were before the crash. Interestingly, I have responded to pop-up questionnaires about the quality of my online experience; both times the app crashed before I was finished responding. 🤦‍♀️ Also, it is difficult, if. It impossible to remove items from your past purchases. Confirmation messages show up at least three times for the same items and the items do not delete from the purchase history. It would be a good app if these issues were fixed, but currently it’s very challenging to one’s patience.

This is absolutely the worst App I have ever used since apps became available. Do not waste your time and definitely do not use your credit card here to order food or items fr m Martins. I spent 20 or 25 minutes downloading the app, giving them my email, phone number, address and credit card information. I then ordered a beef backstrap on Monday and Martins apps said I could pick it up between 6 and 7 on Wednesday. They promptly charged my credit card the cost of the backstrap and tax plus also charged me 3.00 extra dollars for a online order. Well how nice of Martins to throw that in at the check out. So Wednesday I drive the 30 minutes through the city to get to the store. I go inside to get my order only to be told I had to go back to my car, park in a designated parking spot and call them. So o went back outside called the number, then they take my name and inform me my order was cancelled. So I am about 40 minutes into the trip, already paid Martins. And now my order has been cancelled, no curtesy Email, text, phone call, Nothing!! Simply, your order was cancelled. Well F?!($;56? THANK YOU Martins. I still haven’t got my money back. Biggest scam during the Pandemic Martins taking hard earned dollars and promising food only to find out they cost me more money in gas and time than it was worth.