Giant Food

This app has become less user friendly since it went from Peapod to Giant. In addition to requiring more steps to do just about anything from adding items to an order after checking out, adding driver’s tip, etc. Now, it has taken away all of my “All Time” past purchases. Yet, it allows me to see purchases from the last 6 months, three months, or last order but for All Time gives me a message that “You have no past purchases.” It then instructs me to “Try searching or browsing for your favorite items.” Which is yet another frustration as the app has deteriorated in its ability to pull up basic items that are in stock with simple search terms. I now have to go broader with a search term to get the specific brand of an item because it no longer responds to nuanced searches. Almost every other grocery app has these features enabled and Peapod used to. This has become the most time consuming grocery app to use and has resulted in using Giant weekly to maybe once a month, and for fewer items, in favor of stores with easier, and less time consuming user app interfaces.

I mostly use this for curbside pickup but also a few times for delivery. I really like being able to add things to my cart when I think of them, then finish the order when I'm ready to pick up. I really like the Past Purchases listings. My store is quite fast about bringing out my groceries after I arrive. I still don't like this app as well as the old Peapod app it replaced. This one still can't do substitutes. The feature is there but it never actually shows me the offered substitute item like Peapod did. It feels like this was designed first as a tool for in store shopping, with on line ordering tacked in. There is an awful lot of clutter for features I never need or use. So, the in store shoppers are complaining because this combined function app isn't as clean and easy to use as its predecessor because of the extra clutter and the on-line shoppers are complaining because it's not as clean and easy to use as Peapod. Why did they ever decide to combine them?

The new update version is very busy! I just want to go straight to my coupons and shopping list when I shop in store. Now I have to scroll and look for the coupons and shopping list. I feel this new update is catered more to the people that order online or for pickup. I feel that my in store experience is ruined. The shopping list is a nightmare. Before I used to be able to just type eggs and it would put eggs. Now when I type eggs I have to actually pick a specific brand of eggs to add to my list it’s just an added step for me. I would like for in store past purchases to be included as well with the past purchases. It might help me make my list making a little easier. Overall I think the app is just too overwhelming and busy right now. The home section is just too much! I prefer the original home that they used to have. The only thing I like about the app is the new scan feature. I like to be able to check prices in store because sometimes hang tags aren’t current.