App Profile: GIANT Food Stores

TiffanyWiker

Rating: 3/5

I like the Giants gives the options to have coupons on the app and extra rewards deals which is nice. I wish it would detail all of my purchases, and the rewards that I gain from that purchase to keep track of my purchases at the store and to make sure I got all my rewards points. the one thing I don’t like the most is ordering from the store specially one you order on a Thursday for the bonus buys that are that day but you can’t pick them up that day you have to do Friday. I find that sometimes I get the deals that were there at the time I purchased on Thursday, which is the reason why I was purchasing them on that particular day or other times. I don’t get the deal that I’m supposed to. I spoke with multiple people in the store and, not one person could really give me a clear answer. Also could improve on the app when you go to pick up there should be a button that says I’m on my way. That way the people at the door can be ready with the order and I should be able to use the app to tell them that I’m here instead of having the call and hope that somebody can pick up, the phone. Target is a great example of efficient pick up. They have a button that you hit when you’re on your way that way they have the stuff ready for you outside and then you know when you are there and what parking space.

LuvF1

Rating: 1/5

Come on doesn’t anyone know how to program over there at Giant???? I got a flyer in the mail where I got like $10 off my order if I used the app. I had used it before and it was awful so I thought maybe things were better now? NOT!! I got the app and it asked me to log in. It told me to update my email so I did, thinking it was a one time thing. Well I just came back to use the dumb app and AGAIN it wants me to log in, which is stupid to do every time I am at the store, but AGAIN it asked me to update my email and I did, but it won’t let me in the app! I hit the arrow and it takes me back to the login screen. So annoying and a waste of my time!! I am tired of this company making apps that dont work so I deleted it and I will go to customer service for my $10! Is this some sort of scam sending us stuff in the mail and then the app won’t let us in to receive the higher coupon??

Not useful for Scan and Go

Rating: 1/5

I was super excited to try this app as I love the one that Sam’s club uses. Bypassing the register at the end of shopping is a premium experience, even if you sacrifice some annoyance of scanning each item as you walk through the store. This app, however, is garbage. Initially, once stepping in the store, you have to connect to their WiFi, which was a little annoying but whatever. My first experience, I immediately noted that you cannot use it for produce, there is no option to input produce numbers / lookup items. The app tells you to set them aside and add them once at the register. I also noted that there’s no option to say you have multiple of things (we had 4 cans of tuna, had to scan each individual-not a massive inconvenience but I’ve used other similar apps that allow you to enter quantity) The absolute kicker though, was getting to the register, pulling up the barcode, only for it to, of course not scan. I turned my phone around and increased the brightness, and immediately after doing that, the barcode disappeared. When I tried to bring it back up I got some generic message saying my trip wasn’t validated or something. I asked the girl at checkout and she had never seen the error before. I closed the app, and was not shocked to find that when I when I went back in it had deleted everything from my cart. Had to scan everything all over again. Was not amused.