App Profile: Harris Teeter

Ldrath26

Rating: 5/5

In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

Whitmeier

Rating: 1/5

There seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need. ***sept 2024 edit: it’s AWFUL. It makes me so sad because I love Harris teeter! Unfortunately, during the school months while I’m working, I shop mostly at Walmart because their app WORKS. I can spend 10 minutes on my recess break to place an order and the groceries are waiting for me at my door when I get home. It’s a shame because HT has better quality products and employees but the company is losing A LOT of money just from me because their app is useless. I encourage the app developers to look at Walmarts app and follow suit. Walmart functions, is easy to reorder frequent items, I can add something I forgot after placing my order, I get easy to use text notifications about substitutions and check in. But no app stands a chance if it doesn’t even work at the most basic level.

Noelle1209

Rating: 1/5

App still hasn’t improved. It is difficult to find your pick up order. You have to go through so many steps to find it, and it isn’t intuitive. Whoever is working on this app, obviously doesn’t do pick up orders. It used to be on the front page if you placed an order. Also, even though the store takes Apple Pay, it still isn’t an option back on the app. Apple Pay is much more secure. I don’t even think this app has 2 factor Authentication, which opens it up to peoples info being stolen. Please get a developer who actually does pick up orders in their own lives to improve this app. It needs A LOT of improvement. I don’t shop at Harris Teeter as much because of it. Previous: App improvements are terrible. Each update is worse than the previous. If you go to the savings part, and try to add things to your cart, it doesn’t add them to the app cart, it adds them to a different cart. It’s almost like the savings page takes you to Harris Teeter Website. The app was way better before. Also, it still doesn’t allow for Apple Pay nor does the app do two factor authentication. I’ve honestly stopped using this app as much. The Apple Pay is a big factor, as well as the savings issues. If Kroger Corp (who owns Harris Teeter) doesn’t update to the times, they will go away like Blockbuster and Sears.