ShopRite: Groceries & Savings

Why are people soo oblivious to what they are doing? This is a review for the shoprite ap not the store you have a problem with! The developers cannot help you with bad customer service or your Karen situation. That being said… the website is beautiful and light and modern and user friendly, most importantly. But I am having trouble with my password. I have used the shoprite ap for years, and I mean like probably since it was first developed. In my former address in fancy NOrthern NJ we had the scan as you go feature and it was FABULOUS. Now I’m in Delaware and they are just catching on to using your own bags.. dark ages I know. Either way with the new ap my password never saves and I always have to re-enter it, not a big deal really. However today I tried to log in to clip my digi coupons and got the wrong pw msg. Hmm ok? Tried again, and again on my laptop and again, no luck. my phone has the pw stored correctly for sure. Laptop does not. So I decided to do the reset, and it’s been an hour and still no email to reset. So I can’t login and do the coupon thing. I know it’s a first world problem but I’d really like to save the .50c on the coffee deal today. Thanks!

Your store at Tuckahoe road in Yonkers is becoming unshoppable . I am aware of employee shortages and have seen the results of this in your store , having 4or 5 registers open and empty shelves not due to product shortages , but to no one available to stock them . I understand and allow for extra time while shopping . What I don’t understand is that because of the limited registers open , lines form quite often going the length of isles adjacent to registers . Now here’s the part that troubles me . …. In those long isle length lines the people on line are often down the middle of the isle or double parked with their carts making it impossible to shop the isle or even pass through . I’ve alerted the manager on duty to the problem weeks ago , and nothing is done . In fact the problem is getting worse by the week , especially now with can can sale going on . Often this is in 4 or 5 isles at a time . People block and are slow to react to requests to make room to access shelves or pass through . In my opinion a monitor of some kind is necessary to maintain order as the situation is becoming untenable . It will eventually cause myself and other shoppers to seek other accommodations . If everyone in line would co-operate , things would move smoothly . I’ve been going to the Tuckahoe rd. store for 25 years and would like to continue . Thank you for your time and consideration in this matter .

Adding to my original review below. The last three orders in a row have had errors, items missing from order (not listed in out of stock report). Deli is a big issue, I order 1.5 lbs of meat or cheese, I get .5 lb. (third time in a row). I order high end meat cuts (receipt says what I ordered) but actual product is of lesser quality. Not sure if it’s they are overwhelmed or just the fact they are getting complacent. Worth the 4.99 fee still, but we are just running out of things from the lesser quantity. Any other time I would just stop in any given day, but the whole point of using the service and taking hours to go through the virtual aisles to get exact products is to avoid the exposure since I am high risk. First it’s a great service for the Covid crisis. Unlike Costco and Instacart which inflates prices to ‘get’ more out of you (compare the prices, you would be amazed what Instacart jacks up)...this is a simple 4.99 fee - well worth it. They send you lists of items unavailable and offer to substitute them if possible. The staff has been kind, courteous and fixes any problem or missed/left item. The app is a breeze to use, via browse or search. I love the previously purchased option. All around it’s been nothing but positive, even when there’s an issue. Well done Shoprite!