Dillons

I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings. I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made. It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food. What a way to shop!

While it’s very convenient to order and then just pick up our groceries, it’s also frustrating looking to order items showing unavailable but when we walk into the store they are in stock. I also run into an issue when loading coupons. When I press the back button after loading and selecting the corresponding item, majority or all coupons disappear and I have to close the app completely and restart. It also displays “load coupon” but then tells me it’s already on my card. The clicklist or “Friday & Saturday” only deals and so on, don’t reflect the price in our order total and so I find myself wanting to delete items when sticking to our grocery budget. I shouldn’t have to feel like I need to double check we are actually getting true sale/coupon prices. So frustrating. However, the shoppers are usually friendly and I’m not spending time up and down isles with little kids fussing for things not on our list soooo...lesser of two evils lol! Oh I also had them lose an entire order and tell me just before I was leaving to pick up and offer me $15 off my next order and never make any note of it or follow through with said inconvenience credit. It really ruined my schedule and we didn’t have the groceries needed to start the meal I had to prepare immediately for a party. Glitches happen and they verbally tried to make it right but failed to ensure it would happen (individuals mistake vs app/store issue) but not like logging on would show me a credit (not a feature with Dillons app) so oh well.

Horrible and frustrating app! Now cannot put anything from my lists into the cart. Says it’s in the cart and then actually isn’t! So Have to print all lists, then manually type items in search box. BUT can’t hit enter, because must not completely type the item name or get errors that can’t find item. So, only partially type item then wait a very long time to pull up all items even closely resembling that item and the item you want MIGHT show up. Or it says item not found. PLEASE look at or hire tech writers who formulated the UK’s ‘Ocado’ or ‘Waitrose’ grocery shopping apps. They are excellent for search and online grocery ordering and customer interface and customer service apps. **Order online and pick up grocery shopping is a LIFELINE for us and many clients with health issues. Please do better. It is possible and your app fails more than it works. The current update caused more errors than fixed. Please, please review and hire consultants from above mentioned grocery chains in the UK. THEIR APPS ARE EXCELLENT!