Ralphs

I have ordered delivery from my local Ralph’s, and I feel bad that I have never left a review, I’m big on reviews because there is so much competition out there I believe good or bad experiences people have a right to know! All of that being said, I have never had a bad experience at my local Ralphs, it’s at the corner of victory, Boulevard and Buena Vista Street in Burbank, about a half a mile from my house, and I have been shopping at “my” Ralph’s store for about 25 years, I am kind of an expert, not to say that I don’t sometimes shop at other stores locally, but this is my go to, majority store, everybody is always very kind to me, I am always greeted with smiles and quite often I hear “how are you, Mrs Johnson“? I feel very welcome! I know the store, like the back of my hand, and occasionally I’ve had to return some thing, and there is never a problem, sometimes I haven’t even had the receipt, and they are very kind, and very apologetic when they don’t need to be, it’s kind of like family there! They are my fave!!

This app is not very user friendly compared to the other grocery store shopping apps I’ve used. It’s better than what I used to shop for stater bros. Target by far has the best user interface and then Albertsons and vons comes next. I found it very annoying that once you would click on an item that there was no back button to go back to your search page. The only back button provided was the general aisle the food would be in. So once you went back you had to restart the search all over again and if you had filters you can forget about those. The setup was not pleasing to the eye. Lastly I needed to see how much I had in my bank account so I left the app. Mind you I spent 30 mins shopping and picking out everything, making my substitutions, using the dumb interface that doesn’t have a back button causing me to constantly restart my search for A) the system to have logged me out after only 10 mins. If I can actively stay logged in to a concert site buying tickets without losing my place in line that long I should be able to come back to my place in the app but I couldn’t that’s fine. No problem at least they would’ve saved my cart. B) The app DIDNT EVEN DO THAT. So now the 30 mins I spent using this DUMB interface was wasted because this interface is well dumb and poorly thought out. It is unfortunate that due to my schedule online shopping is what’s best for me so I will have to use this again or go to another store. But ralphs has a few things that vons and Albertsons dont. So this is a truly unnecessary pickle that I hope the program engineers fix soon. To bad my time is getting wasted in the process

I’ve been going to Ralph’s for over 20 years, but I don’t think I’ve ever been as frustrated shopping there as when I tried using the app in the store since the new “shop in store” feature was added. I was in the middle of shopping at the store. I wanted to find a product in the app like I had many times in the past. Suddenly, the app detected I was in Ralph’s and the “shop in store” feature took over the entire app. What I wanted was right there on the main screen of the app when I first opened it, but I couldn’t get to it. I did not want to try to figure out this feature of the app right then and there. I had never seen it before and I just wanted to get to what I knew since I was trying to do this in the middle of the aisle and didn’t have time to learn a new feature at that moment. I could not get the “shop in store” to close. I finally found a buried link that said “exit shop in store” but it didn’t do anything except break the app. After tapping exit, it just froze. It didn’t exit and it didn’t respond to any other touch. I forced the app closed and tried starting over. Same results every time. I gave up. It was disappointing because I had previously enjoyed the app and found it useful. Please don’t present a new feature and then not allow me to opt out of it. I should have been able to swipe down on it to dismiss it after it popped up over what I had been looking at on the main screen. When I got home I disabled the app’s location services to try to prevent this next time. But I’d rather you just fix the app.