App Profile: NCIC Mobile Video Visitation

KellyF0926

Rating: 3/5

I had no issues when I first downloaded this app and my loved one was incarcerated. This time around it has been nothing but a problem. I can schedule a visit but not actually log in to conduct the visit. I can no longer log in at all. I’ve reset my password to meet the standards that they demand and it tells me there is an error. I’ve contacted customer support and they simply said we have to submit a ticket due to you being upset and I can’t help you. Needless to say I am still unable to communicate with my loved one unless they call me. And well once my money runs out I won’t be able to log in and add funds due to the glitch in their app.

Evanx111252481

Rating: 5/5

The act of going through an update shows NCIC is working to be better, so I will be positive. The NCIC app is a fantastic tool for families wanting to stay connected with their incarcerated loved ones. It does have its bugs, like logging me out for no reason. The mission to bridge the gap and maintain relationships despite the physical distance is truly commendable. The ability to text, share pictures, and video chat brings a much-needed sense of normalcy and connection. I'm under no disillusionment and know LEO is the largest consumer of the data generated from this app. However, I do have a couple of suggestions for improvement. The price per message feels a bit steep, especially considering the 200 character limit. Doubling the amount of characters per text would add great value if lowering the price isn't feasible. Additionally, expanding the selection of GIFs would add a fun, expressive element to our conversations. A lot of families using this app, are struggling financially. Having a number of free GIFs per day would be nice. A lot can be said with a GIF if the selection is broad. Perhaps one day, we might be able to play small games like chess, battleship or billiards. Overall, the NCIC app is a vital resource for staying in touch with loved ones and strengthening family bonds. This can not be overstated. Keep up the good work!

ErikaXtra

Rating: 2/5

I don't understand customer service. Very unhelpful. I scheduled a visit within the 24-hour time frame required. I received my email approval and the link to verify the off-site visit, as well as instructions for the day of the visit. I clicked the link to confirm, and it took me to the dashboard. On the day of the call, I logged on, and it said pending approval. Why is it pending if it was approved via email 24 hours before? I could not enter the visit. All I could do was make another visit. I emailed customer service and explained my situation. I sent the email I received and the resident info. The rep, Iesha, kept telling me to do what I had already done. Never addressing why the actual dash board for the call did not match the email confirmation. So I take it no one can tell me how to actually connect to the video call and why the email says approved but the dashboard says pending approval. Wasteful and sad that no one understands the app created or how to fix it.