Securus Mobile

So I’m hoping that this message has the developer fix or amend some of these issues. The first one is the online assistant that pops up every time you open the app however it’s not going to pop up until your typing and mid sentence it’s gonna pop up on you and sit for a second or two even though your tapping the x box to close it it’s going to wait and sometimes it waits to long and the system will tell you that your session has timed out and kick you out only to log back in and it to pop up again..and there’s no option for you to not get this thing to not do this. My second is that it boots you out all the time. So if I get everything typed up and have to take 2 seconds to go over what I’m about to send and the app thinks I’m taking to long it times me off and erases everything I was just gonna send having me have to log in type it out all over again while in the middle of that the assistant will do it’s pop up thing and as soon as it’s able for me to close it I have to quickly just send whatever I have typed up (finished or not) before it boots me out again. Which brings me to the last thing.. the cost is that I’m spending twice the amount of stamps on one message that in order for it not to kick me off and re type everything I have to use more stamps for one message because of this online assistant. And even if I’m texting and using the app actively it will just randomly kick me out and I have to log back in to everything again..it’s so frustrating. Please help. Thanks

Firstly am glad that this app was created to stay in contact with loved ones but this past month or so its been a nightmare..Whether I use the App or the main site. At first it was great didn’t have no issues with my calls my visits but then the issue started and it came directly from Securus Technology monitor service provided by Securus Technology hasn’t not been taking this seriously like your IT department needs better workers that can actually fix an issue on hand instead of making it worst just like with this App you place an update to fix bugs etc but it hasn’t at all and I use my hard earn money that your company is so quick to take from my account and yet can’t fix all the issues on hand I had lost so many video visits phone calls etc because of you not me everything in my end is working perfectly great..This isn’t a cheap cost so I don’t understand why you can’t get it together and please don’t give a poor excuse because as a business company if you can’t handle such problems then you shouldn’t be in this field of work. Yes I do understand that at times things happen but at the same time it’s ridiculous of how much and how many times the same things are happening constantly that just mean you don’t care bout nothing but money and sadly that the wrong way to go bout it business wise if this continues I will be placing a review in the BBB knows as the Better Business Bureau website.

I never write reviews ever, but seeing so many poor reviews I hope I help someone reading. I have an iPhone 8 and this app has been wonderful to me. I’ve been able to schedule video visits and as long as you have headphones, and a good connection you should be fine. It crashed once during the visit but I had multiple things on my WiFi connection and once I disconnected everything else it worked fine. The sound quality COULD be better. My only complaint is the deputy got him there 20 minutes late, so I paid for a 30 minute visit and only got 10 minutes. Was on hold for 30 minutes and it’s a super long process to get a refund but at the end of the day it still was a lot cheaper than a phone call. I’ve scheduled 3 more visits and will update through out the week! Three day update: Every visit has been amazing! We really enjoy this! I scheduled one everyday for the next week and we’re both excited. Like I said before as long as you have a great connection, and if using a phone an updated version of iOS, you should be good! I really hope I help someone reading. My only complaint is the time should start once the inmate and visitor actually connect! The process of getting a refund/credit is way too complicated.