HomeWAV

I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.

I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.

Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!