GettingOut Visits

Unfortunately, my significant other is incarcerated And it took a week from my account to get verified and I had to call every day for them to say the most unhelpful thing and to keep waiting eventually, it worked, but only for one day and now I’m stuck in the same cycle calling, asking them to verify my account loading everything and it’s still rejecting me I just wanted to put this out there in case anybody else is struggling with the same thing I don’t know what I’m doing wrong. I’m uploading my ID. And apparently I can’t get verified. This is ridiculous and strenuous. just to talk to my inmate please do better GTL network. !!!!!

The video visit app used to be worth it because I got to see my loved one and they got to see me, my entire body, my room, our family, pets, kids, trips, scenery. Now you can only see a circular cut out of the head floating on a screen. Nothing else. If anything blocks my face the video stops working. This app is no longer worth the money. Horrible. So sad for those that aren’t able to see their loved ones in person.

It doesn’t make any sound notification to alert you of an incoming call but it’s not awful just needs more attention. Both parties use it and the tablet stations/wifi are also to blame for dropped calls. I think the biggest help would be an alert notification for people to know they have an incoming call vs having to have your phone visibly in your face to accept a visit.