mySanitas

The app is so slow and everything takes FOREVER to load. To wait for your message to be responded to, it takes 30-45 minutes or more, just for them to say “let me verify your information” and take another 10 minutes to reply. You have to repeat yourself constantly and they never understand what you are asking. And when they give you what you asked for it’s done wrong. Don’t recommend

I've been using this app for a while now, and it has completely exceeded my expectations! The user interface is intuitive and clean, making it super easy to navigate. The app's features are robust, and everything runs smoothly without any glitches. I particularly love how customizable it is to suit my personal preferences. What sets this app apart is the excellent customer support. Anytime I had a question or needed assistance, their team responded promptly and was incredibly helpful. Whether you're a beginner or a power user, this app will meet your needs. A must-have for anyone

This app is a lawsuit waiting to happen. I read the good reviews and bad reviews and decided to try anyway. The bad reviews are accurate. You’re having technological issues that could drastically effect the safety and health of your patients. I’ve seen my doctor online, I’ve had an account for a long time. No problems until I downloaded and used the app. First it said I did not have an account. This is incorrect. Then when I used the chat help they told me they were unable to help. Then when I tried to sign in with the info that is directly connected to my account online, which is how integration works, I was locked out and blocked from my account and access. When I called the help line they said it would take at least 48 hours to get a tech person to call me back. This is not acceptable. If this had happened three days ago to me it really would’ve effected my ability to see my specialist. The glitches and the long wait time to even begin trying to fix what wasn’t broken, my account, opens Sanitas to potentially huge liability. What if someone was in the middle of a medical emergency and this happened? You really need to fix this app, fix the integration of online to app to account, and you need to provide much faster tech help solutions. This app is a real problem and will open you to liability at some point if this continues. Your service overall is a great model but this app is a liability. It NEEDS to be fixed.