KidzDocNow

If you have the option of choosing another provides if another becomes available sooner, JUST SAY NO! I guarantee you rather wait once all your info is complete, otherwise the system will have you JUMPING providers so many times, making you rewrite all the medical info again EVERYTIME they automatically transfer you and just know you WILL loose a few hours on that, so just wait for 1 provider of your preference is my recommendation. Just today they jumped me 4 times and had to wait 2 hours in that game until i said NO I will wait. Also know that some medical assistants don't know florida well, I have had many cancel my appointment saying I am not a south florida patient when I am, so they do make me loose a LOT of time including HOURS, so it’s ridiculous, because I have been forever a south florida patient and even my main office is and if they don't know or care to see history, they just send you a text telling you to exit the appointment and log into north florida and automatically cancel your appointment. Most of them just text you need to exit when you are ready to see the provider after waiting hours and they disconnect immediately so you cannot text back at kesst to explain you are a South Floridian and that your doctor are from South Florida to try to have them correct the mistake. They just text and disconnect. Very unprofessional and it happend a few times. Most medical assistants in the app have 0 costumer service. At least the doctors and nurse practitioners are great!

Please read this review and don’t use this app. I used this app as a last resort because I have a 2 month old at home and didn’t feel like going to the doctors for my older daughter who needed a note from the doctor to be able to go back to school after having the stomach flue. First of all the app glitched when I selected one doctor and then all the sudden kicked me out of the “waiting room” and I had to begin the process again with another doctor. My visit was 6min of the doctor telling she can’t do anything to help me. The all did not allow me to use my regular insurance that this doctors office accepts and the next day I found out that I was charged double for the visit ! When I called customer service they said there is nothing they can do about it ! What !! So they charge me $59 for a 6 minute chat that helped me in no way and on top of that another payment of $59 was also pending one my account this Means I can’t use that money because they are holding it. Customer service told me I have to wait 7-10 business days and only if that 2nd payment goes through can I call again to get it reversed, it’s ridiculous!!!

Dr. Zumla was our Dr. Today. She is not their Dr. BUT, She has actually seen the kids in the office before. Today’s visit was because I had concerns about the kids having COVID-19. I called their Doctors office before the visit and the nurse walked me through setting up the app. Super easy! Dr. Zulma was very thorough with her questioning, she reassured me that they were fine. I checked their temperatures while on the video call with an electric ear/head thermometer and was given the opportunity to explain their symptoms. The best part is I didn’t have to pack the kids a bag, snacks or bottles. We have 2 children; a 2 year old and a 5 month old. Personally speaking this was better than going into the office waiting with other sick children. Moms... Dads... Download the app and save yourself some time, gas and stress! -Mrs. Jackson