Studio by IVL

I do love the instructors at the studio. The classes are really high-quality and I was very excited to be able to do them virtually, at my own time with previously recorded sessions. However, it is not as advertised. Not all of the classes are available 24 hours after they were live. I have yet to be able to access a High Fitness class after the scheduled time. The majority of the times for the classes in the morning and in the evenings do not work for my schedule. I like the concept that they are previously recorded and available for 24 hours, so I can do them in the afternoon. I was just disappointed to find that of the four classes that were scheduled this morning, only one is available as a previously recorded session. It’s disappointing to not be getting what I’m paying for. All classes should be available as a previously recorded session for 24 hours- as stated. I have been a member for a few weeks now and have reported this problem multiple times with no avail.

I joined this for the virtual live classes opportunity. Unfortunately the couple of classes I have attended have all had issues, such as, the video froze in the beginning for 10 mins, instructors do not wear mics so you can’t hear them if you’re virtual and when the lights are off it is very hard to see the instructors. I’d recommend instructors always wearing mics and having someone watch the live stream to make sure it is always working. All things that can be worked out but some necessary improvements needed to hang on to virtual only customers! Love the concept so hoping they listen to feedback!

I was so looking forward to the app but after trying out for few days I have somewhat mixed feeling. I can’t attend any of the live classes so am using 100% on demand classes and this app is not for those whose schedule is inflexible. There are only handful of classes that are available on demand and saved live classes are hard to see as they were recorded in dark room. Hope they come out with more on demand classes. And one of the video just ended in the middle of the work out! :(